Tag: Europe

Post Office closure angers staff and clients

Market traders and customers of Woking’s main post office in Market Square have been angered by plans to close the branch and move its services into WH Smith.

Customers say the proposals, announced this week as part of a nationwide scheme, would be inconvenient and difficult for older people and traders say it would detract further from an already sparse trading environment.

Relocation would also mean the loss of jobs at the Post Office — staff would be invited to re-apply for their jobs with WH Smith but not all would be successful. Royal Mail said the plan could leave some staff redundant.

A statement from Royal Mail said: “There will be opportunities for existing Post Office Ltd people at relocated branches to be re-employed by WH Smith in the new branches.

“Some people are expected to take up alternative roles within the Royal Mail group or take voluntary redundancy, should they wish to leave the business.”

Staff at Woking Post Office were told of the plans last Thursday. WH Smith confirmed that not all staff would necessarily be taken on from the closing branches. A spokesman said: “Staff at the existing Post Offices will have the opportunity to apply for jobs and then have a chance of becoming WH Smith employees.

The new nationwide blueprint for Royal Mail branches will see the company retain control of 373 key outlets, with 70 moving into WH Smith stores and a handful facing an uncertain future.

During trials for the new scheme, customers at the new WH Smith-based branches reported faster service and shorter queues. “In many cases our stores are more modern than Post Office branches, which will benefit customers,” said a spokesman. The two brands sell many of the same item ranges and would create a “one-stop-shop” for stationery and gifts.

The fate of the vacant building if the Post Office is relocated is unclear.

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Royal Mail's postcode database reveals its profitable side

Tucked away at the end of an 83-page report by Postcomm, the regulator which oversees postal services in the UK, is an annexe that contains some very important figures: the profit and loss account for the Royal Mail’s operation of its Postcode Address File.

PAF, as it is known, contains the details for 27m addresses in the UK. It is a very valuable file, for as it underpins a huge part of the economy: not just the delivery of more than 80m postal items per day (which underpins Royal Mail’s annual GBP 9bn revenue), but also third-party businesses that rely on postcodes. Direct marketing is one, but there is a burgeoning market too for postcodes in vehicle satellite navigation systems, location-aware devices and a panoply of distance and search sites.

So how much does it cost Royal Mail to run and update PAF, and how profitable is it? The figures acquired by Postcomm show that for 2005-06, the PAF unit within Royal Mail had an income of GBP 18.4m and costs of GBP 16.8m, more than half of the latter coming from maintaining it. The result: a profit of GBP 1.6m, or 8.6% of revenues. That, Postcomm says, is about the right level for PAF profitability, which it suggests should be between 8% and 10% of revenues.

The Free Our Data campaign has a solution: make PAF free online and remove the copyright restrictions on reselling it. The revenue impact on Royal Mail would be minimal; yet as well as engendering a lot of goodwill inside the public sector, doing so could encourage new private sector businesses presently put off by the cost. It’s government-owned data; we should all get its benefit.

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Strike threat at Royal Mail

Union leaders raised the threat of industrial action among tens of thousands of postal workers in a row over pay.

Talks will be held over the next two days between the Royal Mail and the Communication Workers Union in a bid to avert a dispute.

According to the union, Royal Mail is proposing a freeze on basic pay and officials warned that unless there was a “dramatic change” in the Royal Mail’s attitude there was no prospect of a deal being made.

In a letter to its members, the union warned that a “major dispute” was inevitable unless a better offer was made in the next few days.

According to the union, Royal Mail has offered lump sums ranging between GBP 250 and GBP 550 but conditional on the union agreeing new working practices and GBP 350m worth of cuts.

Engineering administration workers are being offered nothing on basic pay or in lump sums according to the union.

The union accused Royal Mail of “abandoning” an agreed approach on growing the business and accused the organisation of being panicked into a “cost cutting frenzy” in every workplace.

A spokesman for the Royal Mail said: “We are continuing to talk privately to the unions about how to achieve a sensible, fair and affordable deal for our people at a time when we need to pay GBP 730m into our pension fund every year and when our rivals are already handling one mail item in every eight.

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DPD Lietuva parcels up to 36.6 % during the first quarter

DPD Lietuva transported 676 000 parcels during the first quarter of this year. A rise of 36.6 % ahead of the first quarter of 2006 when 495 000 parcels were transported.

„Our company experiences essential changes at the moment. In the end of the last year we have changed the brand of company, in this month we have finished to unify names of products and services that are provided for market. A stable growth in the increase in number of parcels confirms that customers understood the meaning of these changes and proves that we have earned trust of customers, in this case, businessmen, and the changes and improvements are valued“, – said director of sales and marketing of DPD Lietuva Gintaras Bingelis.

According to him, the stable growth is felt not only in the results of the quarter. Stability is reflected in annual sales of company DPD Lietuva, too.

Our company’s sales grew up almost equally around 40% during 2005 and 2006. The growth is determined by constant investments in development and modernization of business and improvement of services. This phenomena is also influenced by the stable growth of parcels delivery service market and it’s created competitive circumstances, clear distribution of market participants also allows to plan precisely our actions in order to grow further quite new market”, – said Gintaras Bingelis, DPD Lietuva sales and marketing director.

According to him, company plans similar growth, around 40%, this year too.

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