Postcomm publishes updated guidelines on exceptions to the universal postal service
Postcomm has published its updated guidelines which define the limited geographical conditions or other exceptional circumstances in which Royal Mail is exempt from its universal service obligation to deliver mail once every working day to every address in the United Kingdom.
The guidelines have been formulated following a consultation that invited views on all areas of the current policy, including a number of amendments proposed by Postcomm to take into account changing circumstances since the guidelines first came into effect in April 2003.
The main change to existing policy is:
Royal Mail’s Delivery Sector Manager (or equivalent) will be responsible for assessing and issuing a decision for a customer’s initial appeal against Royal Mail’s decision to except an address from the universal service obligation.
The current guidelines are due to expire on 30 June 2007; the updated rules will come into effect on 1 July 2007.
All addresses excepted from Royal Mail’s universal delivery service in 2005 were notified of this consultation as Postcomm wanted to use this review to assess whether the limited number of appeal cases it had received since April 2003 was a true reflection of postal users’ satisfaction with the current policy.
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