Tag: Europe

Correos Post Offices renew ISO 9001 certificate

Posted by | Mar 12, 2007 | |

A total of 1,953 post offices of Correos now have the certification ISO 9001, a seal that credits the quality of the service of delivery of postal shipments. The vast majority of Post Offices have renewed their seal of quality obtained in 2005 with the other 156 given to newly formed Post Offices.

The ‘System of Quality Management of the Delivery Process in the Office’ was implanted in 2005, after putting 1,797 Postal Offices under an integral process of internal audits in which the company/signature certifier Bureau Veritas Quality International, BVQI, stated that the system of management used by Correos in these units for the shipments’ delivery fulfilled all the exigencies and ratios of quality that demands European norm ISO 9001:2000.

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PayPoint threat to UK Post Office services

Posted by | Mar 12, 2007 | |

Royal Mail, which has been haemorrhaging postal contracts to private sector competitors, faces a fresh challenge to its business with a bid from PayPoint, the payment terminal network, to take over many of the services provided by post offices.

PayPoint, which has taken over the collection of television licence fees from the Post Office, has a bigger network of outlets, which are open longer hours and could process much of the business handled by post offices.

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Wulf von Schimmelmann announces his resignation at Postbank and Deutsche Post

Posted by | Mar 12, 2007 | |

Wulf von Schimmelmann is exercising his contractual right to resign from his positions as Chairman of the Deutsche Postbank AG Management Board and as Management Board member at Deutsche Post AG as of June 30, 2007. The Executive Committees of Postbank and Deutsche Post deeply regret this move. They would like to express their thanks for the outstanding entrepreneurial contribution made by Schimmelmann in Postbank’s development as Germany’s leading retail bank and a successful DAX company.
The Executive Committees today resolved to propose Wolfgang Klein as the successor for both offices to the Supervisory Boards. To date, he has been the Postbank Board Member in the private customer segment responsible for products and mobile sales.
Under von Schimmelmann’s aegis, since 1999, Postbank has grown to become the largest retail bank in Germany with almost 15 million customers, has established a successful transaction banking arm, acquired DSL Bank and the BHW Group, integrated 850 Deutsche Post branches and has been listed in the DAX since 2006. Since its IPO in 2004, the price of Postbank shares has more than doubled.

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UK government and health sectors see significant growth in direct mail volumes

Posted by | Mar 12, 2007 | |

Government organisations sent a total 17.47 million mailings in the last quarter of 2006, up from 16.48 million in the same period in 2005, reported Royal Mail.

This strong result illustrates the importance of direct mail to the public sector for communicating important and often complex information and reflects the increase in winter campaigns providing advice on staying warm and healthy during the cold period.

Royal Mail also revealed a rise in the volume of direct mail sent to the 55 – 64 year old age group. In addition to being responsive to direct mail, this generation is also a particularly important target audience for government organisations when relaying information about pensions, benefits and health advice.

Other sectors that performed well include building societies with a year on year volume increase of 18.8 per cent to 15.92 million items. The charity sector also showed strong growth with a volume increase of 9.1 per cent to 132.27 million direct mail pieces.

Overall direct mail volumes during October to December 2006 experienced a slight fall with 958.69 million items sent compared with one billion mail pieces during the same period in 2005. This is a result of companies across all sectors improving their targeting to create even more relevant and personal offers for their customers and prospects.

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Disposal of surplus Royal Mail property agreed

Posted by | Mar 12, 2007 | |

Royal Mail announced a deal with Land Securities Trillium (LST), a Land Securities Group business, for the disposal of a portfolio of 285 surplus or partially-occupied premises. The deal, which followed a robust competitive process, is a key element in Royal Mail’s drive to increase efficiency and compete effectively in the UK postal market.

Some 108 of the properties are surplus to Royal Mail’s operations and LST will utilise its skills to refurbish these and seek new occupiers. Of the remaining 177 properties only part of the space is being used for operations and these will be leased back to Royal Mail for 15 years at a competitive rent. The properties comprise a total of 265K sq.m. in locations across the UK. This deal will have no impact on Royal Mail or Post Office® operations.

The net proceeds for the portfolio of assets and leasehold liabilities were in excess of GBP 70 million. This represents an excellent deal for Royal Mail that takes advantage of the strength of the UK real estate market to realise value whilst streamlining its operations by removing surplus space from the portfolio with a significant annual saving in costs.

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