Tag: FedEx

FedEx optimises call centre in Brazil

Posted by | Apr 17, 2008 | |

FedEx Express announces the successful outcome of the implementation of a new system in its call centre in Brazil. The Interactive Voice Response (IVR) was implemented in September of last year, with the objective of proving to customers 24/7 customer service of pick-up scheduling, tracking and packaging request. The initial goal was to support 15 pct of the customer calls, but since its implementation, the response has been over 20 pct.
FedEx Express Latin America and Caribbean services more than 50 countries and territories and employs more than 3,400 people committed to total customer satisfaction. FedEx Express LAC has acted as a pillar of growth for the region and continues its commitment through the FedEx PyMEx Membership program, the first initiative to partner with small and medium exporters by offering innovative ways to access the global marketplace.

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FedEx US opens new cargo center at Tallahassee Regional Airport

Posted by | Apr 17, 2008 | |

Federal Express is operating from its new cargo facility at Tallahassee Regional Airport, the city of Tallahassee announced Wednesday. The expanded facility is on the eastern side of the airport complex, making it more convenient to the airport’s other cargo operations.
The construction project is part of the airport’s expanded USD 12 million cargo complex. TAC Tallahassee, a division of Titan Development Corp. of Rochester, Minn., built the 22,000-square-foot facility for FedEx for about USD 3 million, according to the city.
FedEx has been an airport tenant for more than 25 years and has a staff of more than 50 employees. The new FedEx building has an expanded package sorting area, new spaces for flight crews and ground employees, a vehicle and equipment maintenance area and customer service counter. In addition to the FedEx facility, the air cargo complex has a new aircraft-parking apron east of the Ivan Munroe Terminal, new cargo road with enhancements to Capital Circle Southwest and incorporates the existing Airline Cargo Building.

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FedEx Express UK celebrates 35 years of service

Posted by | Apr 17, 2008 | |

FedEx Express is celebrating 35 years of service in the air cargo industry on 17 April 2008. In 1973, founder Fred Smith launched FedEx from an abandoned military hangar at Memphis International Airport. Since then, FedEx has risen to become a global company facilitating trade across nations and continents. FedEx has experienced many milestones along the way, including being the first express delivery company to introduce overnight shipments and to have its own fleet of aircraft.

On 17 April 1973, 14 FedEx Falcon airplanes took off carrying just 186 packages. Today FedEx Express employs approximately 141,000 employees and handles an average daily volume of more than 7.5 million shipments, with 671 aircraft and more than 44,500 vehicles servicing 220 countries in its integrated global network.

Operating in 123 countries and territories in Europe, the Middle East, the Indian Sub-Continent and Africa, FedEx has consistently been recognised by Fortune as one of the World’s Most Admired Companies, ranking sixth in 2008. The company has also been repeatedly named as a Great Place to Work and trusted employer throughout Europe and ranked in the top 50 companies in the UK.

In 2007 FedEx Express in the UK announced the launch of an express freighter flight directly linking Manchester to Memphis in the U.S. The service increased daily capacity from the UK to the US by 50 per cent and added up to 20 per cent daily capacity from Europe to the US. This flexibility to adapt to new circumstances that comes with each new challenge is possible thanks to the wide variety of services offered by FedEx worldwide.

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Deutsche Post and Fedex talks on U.S. express partnership deal fail

Posted by | Apr 15, 2008 | |

Talks between Deutsche Post World Net AG. and Fedex Corp. on a strategic partnership in the U.S. express market have collapsed, Handelsblatt reported.

‘Talks with Fedex on a cooperation have fizzled out,’ the report quoted Axel Funhoff, analyst at Dutch Bank ING Groep N.V. as saying, attributing his information to sources close to the companies.

Deutsche Post’s DHL express operations in the United States have posted unspecified losses since the German mail services company entered the market in 2004.

Chief executive Frank Appel in a recent interview said the company is in talks with potential partners but said Deutsche Post is not dependent on finding a partner.

The report said a spokeswoman for Deutsche Post declined to comment on the matter.

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David J. Bronczek named to National Infrastructure Advisory Council (U.S)

Posted by | Apr 14, 2008 | |

President George W. Bush has announced he intends to nominate David J. Bronczek, President and Chief Executive Officer of FedEx Express, to the National Infrastructure Advisory Council (NIAC).

The NIAC advises the president, through the Secretary of Homeland Security, on the security of critical infrastructures that support sectors of the economy.

“FedEx Express serves 220 countries and territories, and we understand how modern, strong networks — both physical and virtual — are critical in protecting the U.S. and global economies,” Bronczek said. “I look forward to helping improve cooperation between the public and private sectors in order to more fully secure our infrastructures and protect our communities.”

The council is composed of a maximum of 30 members, appointed by the president from private industry, academia, and state and local government.

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