Tag: FedEx

Fedex Express Canada rewarded for Customer Service Centres

Posted by | May 29, 2007 | |

CCEOC Inc. announced that all three Federal Express Canada Ltd. customer service centres have achieved the prestigious Contact Center Employer of Choice designation for 2007. This is the fourth year in a row that FedEx Express Canada, a unit of FedEx Corp., has participated in the program and achieved certification.

The Mississauga and Montreal customer service centres achieved the Gold level designation, while the Vancouver customer service centre achieved the Platinum level designation.

The Contact Center Employer of Choice (“CCEOC”) program helped identify areas of improvement for FedEx Express Canada. The company responded by building exceptional work environments that attracted and retained high-performing employees. By targeting the key recommendations outlined in the CCEOC Summary Reporting, the FedEx Express Canada customer service centres have experienced increased employee satisfaction, increased customer satisfaction and reduced turnover.

The Contact Center Employer of Choice award is the industry standard for recognizing and branding people-centric contact centers. Through a proprietary assessment, a contact center can quickly determine if they meet the qualification standards. Once the designation is achieved, the contact center is profiled on the official CCEOC corporate web-site www.ccemployerofchoice.com, receives a prestigious framed certificate, and is promoted through various print and electronic news channels. To maintain their CCEOC standing, certified contact centres are reassessed every 12 months.

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FedEx and Kinko's meet

Posted by | May 24, 2007 | |

Kinko’s has long been known for making things larger or smaller; FedEx for delivering — so it’s not a surprise that FedEx Kinko’s has opened a store to enlarge its services from less space.

FedEx Kinko’s aims to provide more services and products in a smaller space with its redesigned stores, one of which opened May 7 on Atlanta Highway.

Pearlie Cross, who manages the new store, has worked for FedEx since 1996. She said the Kinko’s part of the chain, once centered on college campuses, has changed its focus.

The new format debuted nationally late last summer with expectations of opening 200 stores by the end of this month.

Cross said the store carries about 700 items, including paper, writing instruments and digital storage media.

The expanded retail presence complements traditional services offered by FedEx and Kinko’s, she said.

Kinko’s has grown to more than a self-service copy center for college students scrambling to finish a term paper at some wee hour of the morning.

FedEx Kinko’s offers document services including finishing and presentation, Web-based printing and document management.

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US express delivery firms biggest winners from China aviation deal

Posted by | May 24, 2007 | |

The biggest beneficiaries from the further opening of US-China aviation are likely to be US express delivery firms such as United Parcel Service Inc and FedEx, the Wall Street Journal reported, citing industry sources.

A FedEx Corp executive was quoted as saying that the agreement will bring his company ‘virtually unfettered access’ to China beginning in 2011, the newspaper reported.

China’s market for express delivery is expanding by an average 28 pct a year – the fastest in Asia. The market, valued at 4.4 bln USD last year, will grow to 5.8 bln in 2007.

Under a pact agreed to on Wednesday, US and China agreed to begin talks in 2010 on an ‘open skies’ agreement.

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FedEx Russian partner EMEX expands express network

Posted by | May 23, 2007 | |

Russian express company EMEX has announced major expansion plans to extend its network and offer new services. It aims to double turnover this year and in 2008.

EMEX will open a new branch in Novosibirsk this month, its 25th office, and aims to have 35 branch offices and agencies across Russia by the end of this year. Established in 2003 with a single office in Moscow, the company now has outlets in most major Russian cities as well as a network of agents covering various regions.

EMEX specialises in express services for documents and parcels, and the express distribution of big volumes throughout the Russian Federation, and serves more than 2,000 destinations through its network. It offers international export via the FedEx network.

The have recently launched a time definite express delivery within Moscow and the surrounding region using its own fleet of vehicles. There are plans to develop similar express and distribution services for other large cities in the near future.

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