Tag: FedEx

FedEx Express and Azure Dynamics enter agreement to develop Hybrid Electric Powertrain

Posted by | May 15, 2007 | |

FedEx Express announced it has signed agreements with Azure Dynamics Corp., a leading developer of hybrid-electric and electric powertrains for commercial vehicles, to develop gasoline parallel hybrid-electric powertrains for their delivery fleet.

Under terms of the agreements, Azure will supply a parallel hybrid-electric test vehicle to FedEx Express for the Ford E-450 hybrid commercial delivery van development program. Once the development phase is completed, FedEx Express has committed to purchase a minimum of 20 pre-production parallel hybrid-electric Ford E-450 delivery vans to be delivered by May 2008.

In 2004, FedEx Express introduced the FedEx OptiFleet E700, an environmentally-superior delivery truck, into its delivery fleet. With 93 hybrid-electric vehicles in service in North America that have traveled more than one million miles, FedEx Express has the largest fleet of hybrid-electric delivery vehicles of any transportation company within the United States.

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Customer Satisfaction Growth Slows, Many Companies Struggle to Keep Up

Posted by | May 15, 2007 | |

Customer satisfaction with the goods and services that Americans buy continues to improve, but at a slower rate, according to the latest American Customer Satisfaction Index.

The ACSI is up 0.4 percent to an overall score of 75.2 (on a 100-point scale), the highest quarterly national average in the ACSI’s 14-year history.

However, although customer satisfaction growth in the aggregate continues, many individual companies are falling behind. Of the companies measured in the first quarter 2007, the ACSI saw more drops than gains in satisfaction.

The ACSI has consistently predicted future consumer spending and is an indicator of financial performance at both the company and industry level, Fornell says. The latest ACSI data suggest that depending on the impact of consumer debt burden, consumer spending growth will be in the range of 3.1 percent to 3.9 percent in the second quarter of 2007.

In the first quarter of every year, the ACSI measures customer satisfaction with the quality of products and services in energy utilities, airlines, express delivery, U.S. Postal Service, hospitals, hotels, fast food restaurants, cable and satellite television and telecommunications services.

United Parcel Service Inc. scored an 81, losing to FedEx’s 84 but beating the U.S. Postal Service’s score of 77. UPS’ score in 2006 was 83.

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FedEx President and CEO to retire. Virginia Albanese promoted

Posted by | May 14, 2007 | |

FedEx Custom Critical, a subsidiary of FedEx Corp. announced that John G. (Jack) Pickard, president and CEO, will retire June 1. He will be succeeded by Virginia Albanese, vice president of operations and customer service for FedEx Custom Critical.

Pickard reports to Douglas G. Duncan, president and CEO of FedEx Freight. “We appreciate the dedication and leadership that Jack provided for more than 20 years,” Duncan said. “He built a solid management team, and we are pleased to be promoting one of its most experienced and talented members as his replacement.”

Jack Pickard joined Roberts Express in 1986 as a regional sales manager. (The company was purchased by FedEx as part of the Caliber System, Inc. acquisition in 1998 and renamed FedEx Custom Critical in 2000.) Pickard served as a vice president from 1989-2001, holding positions in sales, marketing and operations. He was appointed president and CEO of FedEx Custom Critical in 2001. Jack has played a key role in the company’s evolution in the changing expedited freight market segment.

Virginia Albanese also joined Roberts Express in 1986 as a member of the customer service team and became an operations manager in 1991. She was named director of safety, recruiting and contractor relations in 1995. In 1999, Virginia was promoted to managing director of service and safety at FedEx Custom Critical. She was named vice president of service in 2001. She received both her bachelor’s degree and an executive Master of Business Administration degree from Kent State University.

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Dell drops UPS and will use rivals

Posted by | May 12, 2007 | |

Dell has stopped relying on UPS, the world’s biggest package deliverer, to handle its box deliveries in the United States.

Instead, Dell is turning to UPS shipping rivals DHL and FedEx. The move cuts into Sandy Springs-based UPS’ dealings with one of its biggest customers. But it is a boost for DHL’s efforts to grow its presence in the U.S.

UPS spokesman Norman Black said Dell and UPS “were simply unable to reach an agreement for pricing for renewal of this particular contract.”

None of the companies involved would disclose the dollar value of the deals. Dell shipped 20.5 million personal computers for the U.S. market last year, according to IDC, which tracks data about the technology industry. That represented just over half Dell’s worldwide shipment of PCs.

But Dell’s market share has been slipping, and it has been looking for ways to streamline its operations and shave costs for everything from manufacturing to logistics.

UPS had been the carrier for virtually all of Dell’s U.S. package deliveries, Black said. While that ended effective April 1, UPS remains Dell’s primary package deliverer outside the U.S. and will continue to handle logistics issues for the computer maker, he said.

He declined to say where Dell had ranked among UPS’ largest clients. He said the reduction in business between the companies is not a material event from a regulatory financial accounting standpoint.

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