Tag: FedEx

US FedEx – Shipping Data To Back-Office Apps

Posted by | Sep 12, 2006 | |

FedEx Locks In Customers By Tying Shipping Data To Back-Office Apps

Customers can link their invoicing, billing, accounting, and inventory systems with FedEx’s shipping data.
Every company wants to come up with that one compelling service that ties a customer closer to its business. Dell’s buyer-activated computer configuration system is one example. FedEx’s Web package tracking system was another. But that system kept a firm grip on customers only as long as FedEx’s competitors couldn’t duplicate it. Eventually they did, sending the company back to the drawing board.

FedEx came up with Ship Manager, an application on a small computer set up by FedEx at customer sites to help users weigh packages, calculate shipping charges, and print shipping labels.

FedEx Integration Assistant quizzes a representative at the customer site on what data sources he’s using and automatically generates scripting language to create links between FedEx Ship Manager and the data sources. It can do so for common accounting, ERP, warehouse, shopping cart, and fulfillment applications. Any system that uses a relational database compliant with the Open Database Connectivity standard can be discovered and linked. The wizard also can connect to the popular small-business accounting package QuickBooks.

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US FedEx way past 'go' with latest Monopoly

Posted by | Sep 8, 2006 | |

Talk about a game face.

The 71-year-old Monopoly board has its new one on. And with a page from its 2003 Harry Potter delivery triumph, FedEx Corp. will have 164,000 copies of “Monopoly: Here & Now” in 7,200 stores Wednesday for the long-anticipated unveiling Thursday.

“This is the first time in history we’ve had an on-shelf date for a game,” said Pat Riso, spokeswoman at Hasbro.

The board, designed this summer with the input of 3.6 million online voters, is shrouded in so much secrecy, the games are being shipped in black plastic with strict orders that it not be removed until the games are on store shelves.

In the world of the supply chain, the project is a perfect example of just-in-time logistics.

FedEx is shipping the order entirely through its ground network, the same crew that got 250,000 Internet orders of “Harry Potter and the Order of the Phoenix” to homes for Saturday delivery on June 21, 2003.

It will take about 5,500 employees and contractors. On delivery day, more than 5,000 FedEx Ground drivers will have the Monopoly games in the back of their trucks.

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U.S. Fedex launches single toll-free service number in China

Posted by | Sep 7, 2006 | |

FedEx Express, a subsidiary of FedEx Corp. and the world’s largest express transportation company, today announced the launch of a new and dedicated single toll-free customer service hotline (800 988 1888) in China and has extended the service to 24 hours a day and 6 days a week, in an effort to provide the best customer experience in the country.

Prior to the launch of the single toll-free service number in China, FedEx has been operating three customer centers in Beijing, Shanghai and Guangzhou, since 1998, with three different toll-free service numbers covering Northern, Eastern, Central and Southern China. Now the nationwide service number will enable customers, especially mobile office workers, to dial one number whenever and wherever they are, to reach local FedEx customer centers for such services as package delivery, tracking and tracing, payments, inquires and feedbacks. In addition, FedEx has also launched a separate service hotline (400 886 1888) for mobile phone users.

The new toll-free service number will be operated 24 hours a day and 6 days a week, which is manned by 200 FedEx customer service representatives from the three customer centers in China. When dialing the number, customers can also select the automatic voice response system for basic inquiries. This self-service voice system will be operated 24 hours per day.

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Army awards UPS, FedEX contracts

Posted by | Sep 5, 2006 | |

The Army has awarded multimillion dollar delivery orders to UPS Inc., and FedEx Corp. to support the Defense Logistics Agency’s surface small package program.
UPS, also known as United Parcel Service, was awarded a delivery order worth more than USD 13 million as part of a USD 51.4 million contract to support DLA’s small package program.

FedEx was awarded a delivery order worth nearly USD 11.5 million as part of a USD 48.2 million contract to support the same program.

Work under both deals, which were announced late Friday, is expected to be completed by Sept. 30, 2007.

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US FedEx completes USD 780 million buy of Watkins Motor Lines

Posted by | Sep 5, 2006 | |

FedEx Corp. has completed its purchase of private trucking company Watkins Motor Lines, adding long-haul services to its freight portfolio.

The Memphis, Tenn.-based package delivery company announced in May it would buy Lakeland, Fla.-based Watkins, a long-haul, less-than-truckload (LTL) business, for USD 780 million in cash.

Watkins has about USD 1 billion in annual revenue. FedEx’s LTL division, FedEx Freight, had revenue of about USD 3.6 billion last year.

The operations of Watkins Motor Lines and Watkins Canada Express, Watkins’ LTL carrier in Canada, will be rebranded as FedEx National LTL and FedEx Freight Canada, respectively, according to a news release.

FedEx rival United Parcel Service Inc. added LTL services last year with the acquisition of Overnite Transport for USD 1.25 billion. Overnite has been rebranded as UPS Freight.

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