Tag: Germany

EU postal reforms: Germany wants agreement by June

Germany, which will take over the revolving EU presidency for the first half of 2007, plans to reach an agreement between member states on postal liberalisation by the end of June, diplomatic sources told Agence-France Presse.
A European diplomat said Germany has the ‘ambitious goal’ of getting the highly sensitive text approved at a meeting of European ministers in June.
The proposals will also have to be approved by the European Parliament.
On October 18, the commission announced moves to free up the market for letters in Europe, following on from the commission’s 2002 directive on parcels and letters over 50 grams.
Currently, historical operators still hold national monopolies on letters weighing less than 50 grams in Europe, also called the ‘reserved area’.
Germany is seen as one of the member states that has gone furthest with liberalisation of postal services.
In October, Klaus Zumwinkel, chief executive of the Deutsche Post, said ‘Liberalisation that allows healthy competition is the only way forward. We are ready to embrace it’.

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Security further enhanced by video monitoring

The trans-o-flex Group has introduced a video monitoring system at its network locations in Germany, aiming to further increase the security of the goods it transports. Specialised cameras made by Mobotix have been installed. They monitor certain handling zones at the sites operated by the trans-o-flex system partners and register at all times which goods are moved where, and when. “By integrating this system we are again reinforcing our preventive security structure,” says Werner Haas, Managing Director of trans-o-flex IT Service GmbH. The high-quality recordings made by the Mobotix system, combined with the intelligent positioning of the cameras, significantly raise the stakes for potential wrongdoers and assist the clarification process in cases of theft or damage. “Along with our existing security precautions, the camera technology is a primary element of the trans-o-flex security programme,” adds Haas.

Installation in one month, flexible extension planned
“Within a month, we had installed the Mobotix D10 cameras at trans-o-flex throughout Germany and taken them into service,” explains Markus Grünwald, Managing Director of the Mobotix system partner Uniserve GmbH. “That was only possible thanks to the flexible and uncomplicated integration of the Mobotix cameras into the company’s network.” The picture material generated by the cameras is stored locally in NAS (network attached storage) servers at the network locations. The administration, maintenance and evaluation of the cameras, on the other hand, is centralized. This is helped by incident-controlled recording: camera recording is only activated when there is movement within the pre-defined picture frames. This means that there is no superfluous recording, reducing the time and effort required for evaluation and placing less burden on the data network.
“The Mobotix system enables us to keep a detailed visual record of the goods we handle on behalf of our customers, on an as-needed basis. The flexible scalability means we can easily extend the camera coverage to further sites,” concludes Werner Haas. “We are also planning to use additional cameras in future to monitor the access ways to and from our sites.”

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DHL among the best regional contact centres

DHL won the Bronze Award for “Best Contact Centre of the Year (Under 50 Seats)” at the Regional Contact Centre Awards 2006 held in Singapore recently. The annual awards ceremony was organised by the Contact Centre Association of Singapore (CCAS) and represented joint associations of contact centres in China, Hong Kong, Malaysia and Singapore. DHL was also presented the “Best Contact Centre Below 50 Seats” award in 2006 and in 2004 by the Contact Centre Association of Malaysia (CCAM) as well as the Asia Pacific Merit Achievement and CS Excellent Award, the company said in a statement here today. Country manager, DHL Express Malaysia, Sam Leong said DHL was very delighted that the company had once again been acknowledged as one of the most outstanding contact centres in the region. “This accolade reaffirms our commitment to provide excellent customer service and underlining DHL Malaysia’s contribution to its overall operations in Asia Pacific,” he added. The DHL Contact Centre is part of the DHL Express Customer Service team that operates 24 hours a day to support DHL Express Malaysia customers.

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DHL and IBM develop IT logistics platform for Karstadt

DHL Exel Supply Chain, the logistics specialist at Deutsche Post World Net, and the IBM business consulting firm Global Business Services have jointly developed a new IT-based warehouse-management solution for Karstadt Warenhaus GmbH. The value of the euro-denominated contract is in the double-digit range. Starting in mid-2008, 11 DHL locations will be equipped with the new solution, known as system platform logistics. Once the system goes into operation, Karstadt will profit from significantly improved logistics processes and falling costs.

In 2005, DHL took over responsibility for major portions of KarstadtQuelle’s logistics, including the distribution logistics for Karstadt Warenhaus GmbH. With the introduction of the new system platform Logistics, such core logistics processes as receiving goods, warehousing, picking, distributing and shipping goods will be modernized from the ground up. One single platform will administer and manage these processes. It will replace around 20 outdated systems, and provide enormous flexibility thanks to its modular design and guaranteed future. It will be initially used in all DHL locations where logistics services for Karstadt Warenhaus GmbH are provided.

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Deutsche Post plans changes in parcel delivery

It is reported that Deutsche Post, the German national postal services provider, is planning to merge the parcel and mail shipment divisions and outsource other divisions of the parcel delivery division to external companies. It is feared that these drastic changes will entail further job cuts at Deutsche Post. From early 2007, the company does not intend to employ its own staff at 280 areas in parcel delivery. It is said that the operating division will be most affected, as so-called joint delivery, that is the combined delivery of mail and parcels by mail deliverers, is to be extended. Redundancies are ruled out until the start of 2008, however, owing to the employment pact agreed with German trade union Ver.di.

The parcel sector has come under great pressure from competition, whereas the mail sector accounts for the majority of the company’s profit. Last year, the company had turnover of 44.6bn euros, of which 12.9bn euros came from the mail division, and 18.3bn euros from the express division, which deals with parcel delivery.

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