Tag: Germany

Deutsche Post receives certificate for quality management in customer service

Posted by | Aug 15, 2006 | |

Customer service’s quality management system in the MAIL division of Deutsche Post fulfills international standard requirements according to DIN EN ISO 9001:2000. That was now also certified to the company as the result of a successful certification procedure.

Costly audits and comprehensive documentation provided the basis of the certification performed by DNV Zertifizierung und Umweltgutachter GmbH. The certificate is valid for three years, during which the certifier reviews the quality management system once annually in the framework of a follow-up audit.

The task of customer service is to fulfill the wishes and requests of the customer, whether these are complaints, questions about products and services or order processing. This should be accomplished quickly and reliably with personal commitment and, last but not least, respectful, friendly and constructive interaction with customers. A quality management system is the foundation for consistently orientating all existing structures and processes toward the customer and the fulfillment of his or her wishes and requests. Weak spots are eliminated, organization gaps closed, and proven solutions systematized and further developed. With EASO (“excellent activities in service organization”), Deutsche Post’s own quality management system developed specifically for this, the company now has at its disposal a recognized foundation at the international level.

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Deutsche Post says suing Deutsche Telekom for 105 mln euro

Posted by | Aug 15, 2006 | |

Deutsche Post AG said it has filed a lawsuit against Deutsche Telekom AG for 105 mln euro worth of payments relating to a dispute over the refurbishment of logistics centres.

Deutsche Post acquired the logistics centres from Deutsche Telekom six years ago, but they were later found to have faults.

The two companies failed to settle the dispute out of court.

A Deutsche Post spokesman could not say when a verdict will likely be made.

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UPS Board Sets Dividend

Posted by | Aug 11, 2006 | |

The Board of Directors of UPS (NYSE:UPS) today declared a regular quarterly dividend of 38-cents per share on all outstanding Class A and Class B shares.

The dividend is payable Sept. 6, 2006, to shareholders of record on Aug. 21, 2006.

UPS has raised its quarterly payout 81% since February 2003.

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Successful Dialog Marketing for Turkish Target Group in Germany

Posted by | Aug 9, 2006 | |

Deutsche Post achieved an above-average response rate of 12 percent with its bi-lingual mailing to Germany’s Turkish residents. The success once again demonstrated Deutsche Post’s expertise in the area of intercultural marketing and allowed the company to add to its address database for this target group.

Intercultural marketing is a growth market in Germany: Germany’s Turkish population alone consists of 2.6 million residents with buying power in the range of 17 billion euros. Under the slogan “Farbe bekennen” (Show Your Colors), 250,000 Turkish households in Germany were invited to vote for their favorite soccer club. As an incentive, participants were eligible to win valuable prizes, all of which were connected to Turkey in some way: travel tickets to Turkey, mobile phones with special calling rates, a face-to-face meeting with one of Turkey’s television comedy stars. Participants could increase their chances of winning by passing the questionnaire on to relatives, friends and acquaintances.

Thanks to the high response rate, Deutsche Post was able to expand and fine-tune its database for Germany’s Turkish residents. “This enables us to further improve the quality of our intercultural dialog marketing services, including such things as address leasing,” explains Werner Scheller, responsible for the relevant business department at Deutsche Post. Additional bi-lingual mailing initiatives – for Russian and Italian target groups, for example – are scheduled for the upcoming months.

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DHL gets green light to start business in Vietnam

Posted by | Aug 9, 2006 | |

The Vietnamese government has given the green light for German DHL express group to establish a joint venture with a local delivery company, an official said Wednesday.

The government “agreed in principle for DHL to set up an express delivery service joint-venture with the Vietnam Post and Telecommunications Group (VNPT),” an official from the planning and investment ministry told AFP.

DHL will hold 51 percent of the company’s shares while the rest belongs to VNPT, the official said, adding that the 5.5 million dollar venture is scheduled to operate next year in eight cities and provinces.

DHL first came to Vietnam through a sales agent in 1988, a company source said without elaborating.

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