UPS thinks outside the delivery box
‘WHAT can brown do for you?’ is not a marketing slogan that would work well in Europe. The Dutch journalist sitting next to me bursts into laughter when the idea is suggested during an interview with Kurt Kuehn, one of UPS’s senior vice presidents at the delivery giant’s boardroom set in leafy suburban Atlanta.
“Imagine how it would sound in German,” he says, hinting that a US company proudly advertising how its staff wear brown shirts would not go down well in a country where the colour brown has become almost taboo.
Fortunately, UPS is not that naive. Kuehn says it has never tried to export the slogan, which works well in the US where the company is known as “Big Brown” and the public has grown fond of its brown vans, which deliver packages to front doors across the country.
Corporate messaging does not, however, appear to be one of UPS’s many strengths. Its senior executives find it hard to hide their envy and disdain for rivals that use marketing to raise their profile.
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