Tag: International

Industry chiefs to debate key issues at World Mail & Express conference

Posted by | May 14, 2008 | |

Over 40 leading senior executives from the express and parcels industry in Europe and around the world head the speakers’ list for the World Mail & Express Europe Conference in Budapest on May 19-21, 2008.

The agenda at the 2008 conference includes two days of critical debate, high-level discussion and excellent networking opportunities for all sections of the industry. The overall theme of the conference will be “Re-defining Mail & Express” with topics under discussion such as globalisation and liberalisation, new business models and new revenue opportunities, the environmental challenge, and how ‘intelligence’ needs to be built into new products and services.

Among the top-level speakers are host Pal Szabo (CEO Hungary Post), Ulrich Gygi (CEO Swiss Post), Massimo Sarmi (CEO Italy Post), Jürgen Höfling (CEO DHL Global Mail), Dr. Andreas Taprantzis (CEO Hellenic Post), Motshoanetsi Lefoka (CEO South Africa Post), Hans Boon (CEO HayPost) and Avi Hochman (CEO Israel Post).

The World Mail & Express Europe Conference, which is accompanied by the World Mail & Express Europe Exhibition, is targeted at decision-makers in the express and parcels industry, industry suppliers and customers from all industries. CEP-Research is an official Media Supporter for the event.

On the eve of 19 May the 2008 World Mail Awards will be presented to the industry’s top performers and innovators. Widely acknowledged as the industry’s opportunity to reward and recognise best practice, the World Mail Awards gala dinner attracts around 300 of the top executives from the postal world. 12 award categories ensure that winners come from over 120 applications from 38 different countries.

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DHL Express France launches new domestic delivery service

Posted by | May 13, 2008 | |

DHL France has launched a new domestic delivery service “D12” for parcels and pallets to be delivered within France before 12 a.m. either within 24 or 48 hours to respond to customer needs for increasingly precise delivery times.

With “D12”, the shippers can rely on exact delivery times for delivery to French cities with more than 5000 inhabitants. The service guarantees delivery of parcels and pallets up to 1000 kg within 1 or 2 days according to the scheduled delivery times of DHL Express.

To use “D12”, DHL customers only need to paste a label on the urgent shipment to signal its priority. There is no need for any advance notice, and items will be picked up together with other national or European shipments and charged for in a standard way without a special invoice. With this label, the shipments have the priority at all stages including loading, transit and delivery. The “D12” shipments can be traced online including signed delivery confirmations and delivery times.

Patrick Aguirregaviria, managing director of DHL Express France’s parcel business, said: “The legal restrictions concerning the speed limits for vehicles in France have re-drawn the borders between courier and domestic express. The express operators have had to review their transport plan and have added surcharges to their service price. Parcel delivery is becoming an alternative but with a new demand for ensuring guaranteed delivery times which D12 responds to.”

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DHL plans new parcel products in Germany

Posted by | May 13, 2008 | |

DHL is responding to customer wishes in Germany by testing new parcel services and plans to simplify its portfolio by re-branding products from next January, a senior manager said.

One innovative new service was parcel deliveries in the evening, Uwe Brinks, managing director DHL Parcel Germany, told last week’s KEP Kongress in Bergisch Gladbach, near Cologne. The parcels company, with revenue of EUR 2.6 billion in 2007, is the German parcel market leader.

Research among 1,500 existing and potential B2B and B2C customers had shown that top priorities included high reliability, low damage, understandable products and good customer service based on “convenience”, Brinks said.

At the same time, competition was intensifying as more parcels operators broadened their portfolios towards a “universal” range of B2B, B2C and C2X products, he pointed out. All parcel operators were also affected by rising costs, he added.

In response to the changing environment, DHL Parcel Germany had adopted the slogan of “ Simple, Always, Everywhere”. In January 2009, it would simplify its complex product branding to “ DHL Paket” for deliveries within Germany, with various add-on options, and to “DHL Europaket/Weltpaket” for international parcels, Brinks said.

Availability was being enhanced with services such as 24/7 self-service parcel drop-off and collection points (Packstations, Paketbox), and parcel tracking by mobile phone.

The KEP Kongress, the 14th annual conference event for the postal, parcels and express sector, was organized by Hamburg-based Deutscher Verkehrs-Verlag.

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DHL Express Singapore renames product portfolio

Posted by | May 13, 2008 | |

DHL has completed an across-the-board portfolio renaming of its products in Singapore, part of the company’s global alignment of product portfolio, which began in January 2008 and is expected to be completed by the end of the year.

The move has enabled DHL Express Singapore to harmonise a variety of product names to a single set of standard and self-explanatory product names that reflect the time-specific nature of shipments to their destinations.

Customers can now choose product services that offer flexibility and reliability based on speed (choice of time-definite delivery), destinations (from major business centres to remote areas worldwide) and weight (from lightweight envelopes to heavyweight pallets).

– StartDay Express has been renamed DHL EXPRESS 9:00
– MidDay Express has been renamed DHL EXPRESS 12:00
– Worldwide Document Express and Worldwide Parcel Express are now DHL EXPRESS WORLDWIDE
– Import Express is now DHL IMPORT EXPRESS WORLDWIDE
– Economy Select and Value Heavy Weight are now DHL ECONOMY SELECT

The names of DHL JUMBO BOX, DHL JUMBO JUNIOR, DHL EXPRESS PALLET, DHL AIRCROSS, DHL AIRPORT TO DOOR EXPRESS and DHL BREAKBULK EXPRESS remain unchanged.

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DHL opens new terminal in St. Petersburg (RUS)

Posted by | May 12, 2008 | |

DHL opened a new terminal in St. Petersburg to handle the rapidly growing volume of DHL customers in the North West region of Russia. The new terminal, located on Pyaty Predportovy Proezd in close proximity to Pulkovo airport, will serve as a central sorting, processing and transit facility for international and domestic shipments in St. Petersburg and the North West region.

The terminal occupies 13,000 square meters, of which 9,500 are designated for operations and 3,500 for office facilities. One of the most advanced facilities operated by DHL in Russia, the new terminal is aimed at handling and sorting goods for DHL customers not only in St. Petersburg, but in cities including Murmansk, Arkhangelsk, Syktyvkar and Velikiy Novgorod.

The terminal is capable of handling 500 tonnes of material daily, and is equipped with its own emergency power supply to ensure uninterrupted service in the event of a power failure. There are 80 parking spaces for DHL vehicles next to the terminal. In addition to the terminal and office facilities, DHL is opening a new Service Point in Pulkovo to add to its existing network.

DHL Express opened in Russia in 1984 with a head office in Moscow. It currently has over 130 offices and 12,000 customers in Russia, and serves more than 500 towns and cities within Russia.

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