Tag: International

John Acton appointed Managing Director of DPD

Posted by | Apr 18, 2008 | |

The supervisory board of DPD GmbH, Aschaffenburg, announces the appointment of Briton John Acton (43) to Managing Director of the international provider of standard and express parcel services. After the departure of CEO Hans Fluri in March this means that the top management of the international franchise organisation has been completed from within the company’s own ranks. At the head of the DPD franchise system Mr Acton will form a two-man team with Arnold Schroven, who is also at the helm of DPD GeoPost (Germany).

In addition to his appointment as Managing Director of DPD Mr Acton is Chief Marketing and Strategic Accounts Officer at GeoPost, and is a member of the Direction Générale of GeoPost

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DPD announces opening of a new branch in Stavropol, Russia

Posted by | Apr 17, 2008 | |

DPD in Russia (Armadillo Group) has opened a new branch in Stavropol, South Region.
The branch is located in the industrial area near Staromarievkoe Chaussee, in the Eastern part of the city. With the area of 427 sq. meters the capacity of the terminal is over 5,000 parcels a day. The investment to the new branch amounted to over 1 million Roubles. The branch network of DPD in Russia covering all Russia’s regions has now increased to 27 branches linked together by a unique linehaul network as well as by a common IT system.
The new branch offers a complete range of services of DPD in Russia based on express forwarding: renowned DPD BizPak service, a unique domestic just–in-time delivery solution with unmatched financial guarantees, as well as other parcel and freight delivery services including domestic DPD Avia, DPD Economy, DPD Classic, Full Truck services, complemented by DPD Classic international delivery service.

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DPD expands its business and enters the CIS markets

Posted by | Apr 17, 2008 | |

In response to the growing customer requirements for quality parcel and freight delivery within the CIS, DPD has taken a decision to enter the transportation logistics markets of these countries.
Partnerships with strong local players have already been formed in Kazakhstan and Ukraine; plans are in place to enter other CIS markets such as Belarus and Azerbaijan. Currently the development of an integrated road linehaul network in the CIS countries is under way. The opening of a number of branches in the CIS countries is planned, e.g. in Kazakhstan alone there will be between 9 and 12 branches by 2013.
The range and quality of transportation logistics solutions to be offered by DPD subsidiaries in the CIS will be similar to those provided in Russia.
These changes have driven the need to optimize the structure of corporate governance. Effective April 8th, Sergey Kruglov, until recently General Director of Armadillo Group, has taken up the role of CEO Russia and CIS Cluster. Nikolay Voinov was appointed Armadillo Group General Director (DPD in Russia).

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FedEx optimises call centre in Brazil

Posted by | Apr 17, 2008 | |

FedEx Express announces the successful outcome of the implementation of a new system in its call centre in Brazil. The Interactive Voice Response (IVR) was implemented in September of last year, with the objective of proving to customers 24/7 customer service of pick-up scheduling, tracking and packaging request. The initial goal was to support 15 pct of the customer calls, but since its implementation, the response has been over 20 pct.
FedEx Express Latin America and Caribbean services more than 50 countries and territories and employs more than 3,400 people committed to total customer satisfaction. FedEx Express LAC has acted as a pillar of growth for the region and continues its commitment through the FedEx PyMEx Membership program, the first initiative to partner with small and medium exporters by offering innovative ways to access the global marketplace.

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FedEx US opens new cargo center at Tallahassee Regional Airport

Posted by | Apr 17, 2008 | |

Federal Express is operating from its new cargo facility at Tallahassee Regional Airport, the city of Tallahassee announced Wednesday. The expanded facility is on the eastern side of the airport complex, making it more convenient to the airport’s other cargo operations.
The construction project is part of the airport’s expanded USD 12 million cargo complex. TAC Tallahassee, a division of Titan Development Corp. of Rochester, Minn., built the 22,000-square-foot facility for FedEx for about USD 3 million, according to the city.
FedEx has been an airport tenant for more than 25 years and has a staff of more than 50 employees. The new FedEx building has an expanded package sorting area, new spaces for flight crews and ground employees, a vehicle and equipment maintenance area and customer service counter. In addition to the FedEx facility, the air cargo complex has a new aircraft-parking apron east of the Ivan Munroe Terminal, new cargo road with enhancements to Capital Circle Southwest and incorporates the existing Airline Cargo Building.

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