Tag: International

DHL first in Asia Pacific logistics industry to implement ISO standards across entire business

Posted by | Apr 15, 2008 | |

DHL announced that its freight forwarding business unit, DHL Global Forwarding, has become the first in the industry to fully implement two of the International Organization for Standardization’s (ISO) best known standards – ISO 9001:2000 for quality management and ISO 14001:2004 for environmental management.

DHL Global Forwarding’s entire operation in Asia Pacific, covering over 200 facilities across 14 countries, has received the full certification and is now aligned to ISO 9001:2000 and ISO 14001:2004’s globally implemented standards for quality management and environmental management systems.

The ISO 9001:2000 certification emphasizes DHL Global Forwarding’s consistent quality management processes which it has established and continued to develop to increase customer satisfaction. DHL’s internal processes go beyond the basic conditions set by ISO and include key performance indicators for all functions, compliance checks and reviews and customer feedback mechanisms.

In addition to this, 5 pct of DHL Global Forwarding’s staff has been trained as Lead Auditors. They regularly conduct internal compliance audits to ensure the continued effectiveness of the system and identify opportunities for improvement in service excellence.

The ISO 14001:2004 certification means that DHL Global Forwarding has successfully met the requirements for environmental management systems, and confirmed its intention to operate in an environmentally sustainable manner.

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DHL wins the 'choice of the year' contest in Belarus

Posted by | Apr 14, 2008 | |

DHL has become a winner in the ‘2007 No. 1 Worldwide Express Delivery Service’ category in the international ‘Choice of the Year’ contest, which took place in early April in the Republic of Belarus.

The contest’s main objective is to determine the highest quality products and services in the Belarus market. The status of the event as a worldwide competition allows for both international and local brands to run for prizes in the same contest.

The ‘Choice of the Year’ contest held in Belarus is distinct for its unique assessment method in determining winners. To ensure that objective results are obtained, the steering committee conducts an all-round evaluation of all products and services in the market (regardless of whether the companies who market these products and services participate in the contest or not). This is followed by an in-depth market survey, which assigns a general score to the company, with the scores allocated by consumers (taken from a direct survey of up to 1500 respondents) comprising 40 pct of the total. 30 pct of the general score is made up of expert opinion, while the remaining 30 pct is taken from the assessment of the advertising strategy of each competing company and the opinions of the jury and steering committee.

The annual review and validation of the study results of the ‘Choice of the Year’ competition is performed by the global auditing firm Deloitte.

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DHL has the USA Covered

Posted by | Apr 14, 2008 | |

The 2008 London Book Fair will see the official launch of DHL’s unique distribution service, Bookspeed. The service, aimed at publishers and book sellers, will provide the marketplace with an innovative consolidation service for the distribution of printed material to the United States.

DHL recognises that production and distribution process efficiencies are becoming increasingly important within the publishing industry. The introduction of Bookspeed allows customers to send any volume of printed material – going to multiple businesses or domestic recipients anywhere in the United States from the UK – as a single shipment, irrespective of volume.

Mark Siviter, CEO of DHL Global Mail UK, commented: “As a global leader in the field of distribution and logistics services, we have used our scale to negotiate the most competitive costs in the market. This means we can offer our customers a unique and flexible solution to their shipping needs to the USA. This service offers both service flexibility and real cost benefits to customers – improving their competitiveness through a more efficient service coordinated by DHL.”

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The progress of Itella Logistics in Estonia’s consumer parcel markets continues

Posted by | Apr 14, 2008 | |

Itella is continuing its rapid advances in the Estonian consumer parcel markets and launching, in addition to the automatic parcel terminal pilot project, the distribution of consumer parcels in three R-Kiosks in Estonia. In the first phase, parcels will be delivered in the R-Kiosks of the Nurmenuku Centre (Õismägi), the Magistrali Centre (Mustamägi), and the Smuuli Neste in Tallinn (Lasnamägi).

“The co-operation about to be launched with the R-Kiosks supports our objectives of establishing our own extensive distribution network for consumer parcels in Estonian markets. The R-Kiosks and the automated parcel terminals that we introduced in March offer consumers the possibility to select the place for parcel pickup that is most convenient for them. The R-Kiosk network is extensive, and these outlets are well suited to parcel delivery,” explains Aku Happo, Director of Express Business Line.

During the trial period, Estonian consumers can receive products ordered through Anttila.ee by visiting a nearby R-Kiosk instead of the local post office. The arrival of a parcel will be announced with a text message. In connection with picking up their parcels, end users will be requested to provide feedback for further development of the service concept.

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FedEx Express Believes in the Potential of Small and Medium Businesses in Santa Catarina and Launches the PyMEx Program in the State

Posted by | Apr 13, 2008 | |

FedEx Expres launched its PyMEx program in the Santa Catarina State, after its success in São Paulo. Created in 2005, the program consists of a series of benefits such as seminars, workshops, discounts, etc. for the small and medium exporters to connect them to the global market.
FedEx Express Latin America and Caribbean services more than 50 countries and territories and employs more than 3,400 people committed to total customer satisfaction. FedEx Express LAC has acted as a pillar of growth for the region and continues its commitment through the FedEx PyMEx Membership program, the first initiative to partner with small and medium exporters by offering innovative ways to access the global marketplace.

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