Tag: International

DHL Express Russia customer service recognized with industry award

Posted by | Mar 20, 2008 | |

DHL Express Russia was given the highest possible recognition by industry peers.
Customer service quality at DHL Express Russia was given the highest possible recognition by industry peers at the “Russian and CIS Call Centre Awards”, held during the “Call Centre World. Russia/CIS – 2008” International Forum at the end of March.
The forum, which entered its seventh year in 2008, is the major large-scale industry gathering for Call Centres in Russia and the CIS. It brings together specialists and business leaders from Russia, the Ukraine, Kazakhstan, Uzbekistan, Azerbaijan, Kyrgyzstan, Belarus and other countries in the region, as well as guests from Europe, the Middle East and the US.
The “Russian and CIS Call Centre Awards” serve as an industry benchmark, rewarding best in class standards and quality in call centre activity. Candidates for each award are expected to demonstrate effective customer service, which contributes to customer loyalty and retention, and good working conditions for call centre staff – the foundations of any successful call centre.

All candidates are actively tested on a “mystery caller” basis by a jury of recognized industry consultants, managers, business trainers and journalists. DHL Express participated in the awards for the first time in 2008, entering the three categories of “Best Corporate Culture”, “Best Training for Call Centre Staff” and “Team of the Year”. Despite stiff competition from other leading brands in the Russia & CIS market, DHL Express ‘swept the board’, taking home the top prize in each category.

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trans-o-flex building new Sorting Centre

Posted by | Mar 13, 2008 | |

trans-o-flex, the express delivery company, is building a new sorting centre for parcels and pallets in Dettingen an der Iller in Baden-Wuerttemberg state, south-west Germany. The topping-out ceremony for the eight-million-Euro building took place on March 13.

“We have experienced particularly strong growth in the South-West of Germany recently. That’s why we’re setting the course now to cope with further growth in the years to come,” states Wolfgang Weber, trans-o-flex head of operations.

The state-of-the-art sorting centre with 6,000 sq.m. of sorting area and 750 sq.m. of office space is set to replace the present network sites in Kaufbeuren and Neu-Ulm. Construction started on October 1, 2007 and the centre is planned to go operational this July.

The Memmingen-based construction firm Josef Hebel is responsible for planning and construction at the new trans-o-flex site. The site, which has a land area of 30,000 sq.m., offers sufficient flexibility to meet the future expansion needs of the business. Plans already exist for a second building phase covering a further 700 sq.m.

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DPD Russia expands network with new branch in Kaluga

Posted by | Mar 12, 2008 | |

DPD Russia has opened a new branch in Kaluga, a strategically important central region in Russia, to further expand its nationwide network. It now has 26 branches.

The new 389 sqm terminal is located in an industrial area in the northern part of the city and has the capacity to handle more than 5,000 parcels a day. The investment in the new facility amounted to more than RUB 1 million (EUR 27,210).

The new branch offers a complete range of DPD services in Russia including the popular DPD BizPak service, a unique domestic just–in-time delivery solution with excellent financial guarantees, and other parcel and freight delivery services such as DPD Avia, DPD Classic and DPD Economy. In addition, the branch in Kaluga provides the international delivery service of DPD Classic, a reliable and efficient shipping solution for international documents and business parcels.

The DPD branch network in Russia, covering all the country’s regions from the North West to the Far East, has now increased to 26 branches. Each branch consists of an office and a terminal facility with an operational area.

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