Tag: International

CTT Correios De Portugal Exceeds Quality of Service Targets

Posted by | Feb 29, 2008 | |

CTT Correios de Portugal achieved a global performance of 184.5 (index = 100) in 2007 exceeding all quality targets defined by the Portuguese regulator, Anacom. The indicators of the domestic ordinary mail achieved 97.1pct while the international inbound mail achieved 99.2pct. These results in the quality of service also enhance the image of CTT within the Portuguese people, who once again with a rate of 87pct confirmed CTT Correios de Portugal as the most trustworthy Portuguese brand in the European survey lead by the magazine “readers’s digest” between September and November of 2007. Last year, only one in ten customers waited 10 minutes or more, CTT Correios said. In addition, the recent certification of more 72 delivery centers made by the international services of certification entity, recognized and rewarded the commitment of CTT to continue to be among the best postal operators within the future liberalisation scenario.

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UPS opens branches across China

Posted by | Feb 28, 2008 | |

United Parcel Service Inc will enhance its ground capability in China by opening 10 more branches this year, the US express delivery giant said yesterday.

The branches will open in 10 cities, including Zhuhai, Nantong, Wuhan, Shaoxing and Weihai, this year, said Sebastian Chan, vice president of UPS China’s supply chain operations.

Now the company runs 23 branches across the country.

UPS is the first foreign express firm to operate as a wholly owned concern after it paid USD 100 million to gain total control of its Chinese operations from Chinese partner Sinotrans.

It also runs a financial unit, UPS Capital, in Shanghai to offer loans for domestic clients involved in its supply chain by cooperating with Shanghai Pudong Development Bank, Shenzhen Development Bank and China Merchants Bank.

The company will compete with its rivals on improving its hardware as well as technologies.

The company has invested USD 600 million in China from 2002 to 2007 to boost its capacity and infrastructure, leading to a 40-percent growth in cargo volume last year.

An air-cargo hub of UPS will be open in the fourth quarter of this year at Shanghai Pudong International Airport.

The facility is designed to have a sorting capacity of 17,000 pieces an hour by 2012, and the initial investment is USD 20 million.

UPS launched a 210,000-square-meter logistic center in Beijing last June and will offer services for 19 Olympics venues.

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FedEx wins awards for work environment

Posted by | Feb 28, 2008 | |

FedEx has again been named one of the ‘Best companies to work for’ in 2008 according to rankings released by the Great Places to Work Institute. In 10 of the past 11 years FedEx has been recognized as one of the “best companies” to work for as well being consistently ranked in Fortune’s ‘Global Most Admired Companies’. The Fortune award extends the list of global accolades FedEx has received.

In Asia Pacific, FedEx was named among the top 10 “Best Employers” in China, Korea, Japan in 2007 by Hewitt Associates. Australia made the list but was just outside the top ten. The American Chamber of Commerce in Hong Kong and the South China Morning Post also recognized FedEx as a “Best Company for Women” at its Women of Influence Awards.

“This honour not only reflects the commitment of our employees in the U.S., but of all employees in the entire FedEx network,” said David L. Cunningham, Jr., president, FedEx Express Asia Pacific. “In Asia, we place our employees first and it is the investments in our employees that drives their dedication to make every FedEx experience outstanding for our customers and that is what differentiates us from the competition.

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Teamsters, DHL in Tentative Labor Deal

Posted by | Feb 28, 2008 | |

The Teamsters union has reached a tentative labor agreement with DHL Express, a unit of Deutsche Post, the two sides said on Wednesday.

“This agreement is truly historic,” Brad Slawson, chair of the Teamsters national negotiating committee, said in a statement. “It is the first new national master agreement negotiated in the transportation sector in decades.”

The deal will be reviewed by the Teamsters and DHL members, who will then vote on it. The Teamsters said the deal would cover thousands of DHL employees nationwide.

“”We’re pleased that the parties have reached a tentative agreement and look forward to its ratification,” said DHL spokesman Richard Gibbs.

DHL has around 20,000 employees in the United States.

The company has struggled to make headway in the U.S. market, which is dominated by United Parcel Service Inc and FedEx Corp.

Most of the UPS work force is unionized, while only FedEx’s pilots currently have union representation.

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Royal Mail needs consultants (UK)

Posted by | Feb 28, 2008 | |

Royal Mail is tendering for up to GBP 40m-worth of IT consultancy services as part of plans to improve the efficiency of its GBP 1.5bn-worth of technology outsourcing contracts.

Increased investment in IT is playing a key part in helping Royal Mail adapt to a more competitive business environment, according to a spokesman.

The business is in a period of modernisation, and part of that programme is upgrading our IT infrastructure, he said.

The scheme, which started last year, involves operational restructuring, as well as new salary and pension schemes for employees.

But the rise of email has eroded Royal Mails letters business, and rival parcel couriers are also increasingly competitive.

The tender is for an initial period of one year, with the option of three year-long extensions.

But Royal Mail already has in place a 10-year outsourcing deal with a consortium led by CSC, which includes subcontractors BT and Xansa.

In the light of these contract provisions, it is surprising that Royal Mail needs extra consultancy, according to Eric Woods, public sector practice director at analyst Ovum.

The organisation obviously needs extra IT capacity, and has been obliged to put it to tender ­ though it is unusual to do this when the company has existing outsourcing contracts, he said.

The current crops of contracts were set up as part of a major technology overhaul between 2001 to 2004.

At the time, the company implemented SAP software for its finance and purchasing systems, and Siebel software for its customer relationship management. It also put in automation tools to improve productivity.

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