Tag: Italy

In the late 1990s, the Italian post office found itself in a situation that many of its European counterparts knew all too well: The Internet and private couriers had transformed many postal activities into fully contestable markets. To make matters worse, the quality of Italian postal services was poor, public confidence in mail had suffered, and operating losses were nothing unusual.

If the post office was to remain an important part of Italy’s — and Europe’s — economic and communications landscape, a radical transformation clearly would be needed. Cost-cutting alone wouldn’t be enough. The quality, scope and cost-efficiency of mailing services had to improve.