In the late 1990s, the Italian post office found itself in a situation that many of its European counterparts knew all too well: The Internet and private couriers had transformed many postal activities into fully contestable markets. To make matters worse, the quality of Italian postal services was poor, public confidence in mail had suffered, and operating losses were nothing unusual.
Read MoreEuropean Warehouse Market Research. 2004.
Read MoreThe Italian government has passed a decree giving a registered e-mail service the same legal status as recorded delivery letters, a measure expected to go into effect within the next two months, a spokesman for the Innovation and Technologies Ministry said. The decree, which puts Italy at the digital forefront in Europe, was proposed by Innovation and Technologies Minister Lucio Stanca and approved by the cabinet Thursday.
“The measure is an act of modernity. Electronic-mail is increasingly becoming an instrument of daily communication,” Stanca said in a prepared statement.
Read MoreIt has been interesting reading about the problems of Royal Mail, as our own Poste Italiane has also gone through years of problems. One of the most unlikely turnarounds, however, has taken place thanks to an initiative by Corrado Passera, one of Italy’s most outstanding businessmen.
Read MoreIt has been interesting reading about the problems of Royal Mail, as our own Poste Italiane has also gone through years of problems. One of the most unlikely turnarounds, however, has taken place thanks to an initiative by Corrado Passera, one of Italy’s most outstanding businessmen. The long-troubled postal service is due to breakeven this year, four years after Passera agreed to take on its demoralised workers, truculent unions, inflated costs, and GBP538m annual losses. Some 14,000 post offices throughout Italy have been literally turned inside-out. The new Poste Italiane offices have a more welcoming atmosphere than many banks – and most importantly, post office staff have become courteous and extremely helpful – a big change from the surly staff of old. Key to the organisation’s revitalisation is Passera’s success at convincing unions and workers to sign up to 100 projects aimed at slashing costs and boosting revenues. His move to measure employees on performance also resulted in an exodus of some 25,000.
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