Tag: Japan

DHL announced that its freight forwarding business unit, DHL Global Forwarding, has become the first in the industry to fully implement two of the International Organization for Standardization’s (ISO) best known standards – ISO 9001:2000 for quality management and ISO 14001:2004 for environmental management.

DHL Global Forwarding’s entire operation in Asia Pacific, covering over 200 facilities across 14 countries, has received the full certification and is now aligned to ISO 9001:2000 and ISO 14001:2004’s globally implemented standards for quality management and environmental management systems.

The ISO 9001:2000 certification emphasizes DHL Global Forwarding’s consistent quality management processes which it has established and continued to develop to increase customer satisfaction. DHL’s internal processes go beyond the basic conditions set by ISO and include key performance indicators for all functions, compliance checks and reviews and customer feedback mechanisms.

In addition to this, 5 pct of DHL Global Forwarding’s staff has been trained as Lead Auditors. They regularly conduct internal compliance audits to ensure the continued effectiveness of the system and identify opportunities for improvement in service excellence.

The ISO 14001:2004 certification means that DHL Global Forwarding has successfully met the requirements for environmental management systems, and confirmed its intention to operate in an environmentally sustainable manner.

DHL completed an across-the-board renaming of its extensive portfolio of best-in-class products in Japan. Through this initiative, DHL has successfully harmonized a variety of product names to a single set of standard, logical and easy-to-understand names, resulting in greater convenience for customers to select the products that best meet their express shipping needs.

The rollout of the new-look product range began in the more than 220 countries and territories serviced by DHL’s global network in January 2008, and is expected to be completed by the end of this year.

The new names were chosen to reflect the time specific services with which shipments are delivered to their destinations. For example, “StartDay Express” has been renamed “DHL EXPRESS 9:00” to clearly describe the service that guarantees delivery to the addressee by 9 a.m. local time the next possible business day. The ease to quickly grasp and understand the benefits of individual DHL products means that customers can efficiently make the appropriate product choice, making DHL easier to do business with.

By offering a product portfolio based on a logical system of time-definite and day-definite choices, DHL will be in an even better position to leverage its extensive global network to create a superior customer experience.

DHL will open 18 new Express Centres in downtown Tokyo on 1 April, bringing to 78 the total number of drop-off centres operated by DHL in Japan.

The new Express Centres have been established under a business entrustment agreement with Vanfu, Inc., a printed matter specialist offering design, planning, image-processing, printing and related services. 18 printing service counters operated by Vanfu in downtown Tokyo will now accept overseas-bound document and package shipments dropped off by DHL account holders.

Notably, the new Express Centres offer the DHL Simple Pack service, an easy-to-use service featuring a simplified fee structure. The DHL Simple Pack service is based on dedicated envelopes and boxes, the fees for which are not calculated according to weight but according to destination zone (Asia Pacific, America, or Europe / other regions). These fixed fees are not subject to adjustments based on monthly rate fluctuations in jet fuel surcharges.

DHL is now offering services for customers across 78 locations in Japan, including 43 Service Centres (collection, delivery and drop-off centers), and 31 Express Centres (drop-off centres).

Since shipments of documents and packages can be quickly arranged using the DHL Simple Pack service – which eliminates the need to confirm shipment weight – DHL Japan expects the Express Centers to meet strong demand from not only corporate customers but also from office workers, business travelers, tourists and other individuals wishing to send personal shipments to overseas destinations.