Becoming the on demand mail service
. Focussing on core process efficiencies
. Managing variations in supply and demand
. Enabling competitive customer services
. Exploiting new on demand technologies
Tag: Mail Services
Understanding the customer
. How have customers needs changed ?
. The importance of understanding customer motivations: what entices customers to change supplier?
. Assessing the effectiveness of posts in implementing and meeting customer service standards
. A simplification of operations: are simpler choices and products the way forward?
. How attractive is the one-stop shop for customers?
The preferred client-related company: matching postal offering to client needs
. The importance of identifying who my customers are and what they want
. A paperless society: introducing products and services for the new customer profile
. Assessing how improved customer service levels will impact on the bottom line
The international mailman: driving growth through global operations
. Responding to changing domestic market conditions
. Capitalising on markets opening up to competition: where do key growth opportunities lie?
. Deciding on the entry strategy: acquisition, joint venture or consumer contract?
. Integrating acquisitions into the business: where can restructuring deliver cost savings?
Operating outside thetraditional parameters: from restructuring to market development
. Implementing innovative measures to gain market share
. Optimising technological advancements
. Designing products and services that match consumer needs
. What opportunities are opening up to new players in the current market?
. The role of partnerships and joint ventures in increasing market reach
Post & Parcel Magazine
Post & Parcel Magazine is our print publication, released 3 times a year. Packed with original content and thought-provoking features, Post & Parcel Magazine is a must-read for those who want the inside track on the industry.