. Supporting the PPOs of the new members states in meeting the challanges of the acquis communicautaire
. The importance of ensuring organistion understands the new philosophy
. Creating a foundation for future business growth
. Service quality improvements
. Cost reduction in operation
. Value added services
. Efficiency designing and opening distribution centres and haulage operations
. Employing advanced IT to manage operations: streaming business capabilities
. The importance of standardising operations throughout the organisation
. Operating in a changing market: restructuring to create long-term value
. Capacity, cost efficiency and delivery: investing wisely in technology
. Integrating letter and parcel processing to achieve improved profitability and service quality
. Adopting best practice: drawing inspiration from outside the postal sector
Complaints about lost or misdirected letters will cost the Royal Mail nearly pounds 50 a time, under a new scheme for funding postal watchdog Postwatch. The watchdog, which handled 273,000 complaints last financial year and spent over pounds 10m, or pounds 37 a complaint, has always been funded by the Royal Mail through a licence fee. However, the Royal Mail said yesterday it would now pay Postwatch directly and in proportion to the complaints received. For the first 27,500 complaints received, Royal Mail will pay pounds 45. Any complaints after that will cost pounds 36.
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