Tag: Mail Services

Swiss Post continues to top international league for delivery times

Posted by | Mar 4, 2005 | |

Swiss Post is one of the fastest and most reliable postal companies in the world, as the annual, independent measurements show. In 2004, 97.4% of A Mail and B Mail letters arrived on time, very slightly down on the high figures achieved for 2003. In the parcels business, Swiss Post maintained its impressive position as well: 95.8% of PostPac Priority consignments and 97.7% of PostPac Economy consignments reached recipients within the promised time. On cross-border letters, Swiss Post has maintained the same excellent record for years: letters from and to Switzerland reach destinations in Europe in an average of 2.1 days, whereas the average time spent in transit for European postal companies as a whole is 2.2 days.

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UK councils slam the Royal Mail

Posted by | Mar 4, 2005 | |

Pat Gaudin, chairwoman of the CIPR Local Government Group, has warned that the Royal Mail will lose business unless it revamps its newsletter distribution package for councils. In a recent survey conducted by the group, 92 per cent of councils described Royal Mail as ‘inflexible’ or ‘very inflexible’ when it came to meeting their requirements. Only 13.5 per cent of councils said they were satisfied with the service they received, while 38 per cent were ‘actively dissatisfied’. Nearly 65 per cent of users said they often complained to Royal Mail about aspects of its distribution service, while 90 per cent said the organisation did not handle their complaints well. Gaudin said: ‘It has been the case to date that many councils have had little or no choice of provider for regular newsletter distribution, but this is changing. Royal Mail needs to up its game or accept it will lose out.’

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PRINTING: Surfacing work

Posted by | Mar 4, 2005 | |

With the print industry consolidating rapidly, the smart money is in high-value, non-standardised direct mail. While service is key, investment in new equipment can also unlock doors. By David Reed

If you see a juggernaut heading towards you, have two options: jump out of the way or start moving in the same direction. Direct mail print specialists may feel they are facing such a decision. Blue-chip clients are increasingly looking to outsource printing, including direct mail.

As well as the cost savings, the ability to operate automated document factories often plays a part in these contracts. Enabling print on demand and combining transactional and marketing messages, this new infrastructure is closely linked to core operational and customer management systems.

Direct mail printers need to either increase the value of their proposition, or move in the same direction by introducing workflow and management information systems in their own factories. The only other alternative is to persuade clients that direct mail print needs to be kept out of the hands of print and facilities management companies.

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DHL reaches deal with US MobileMail

Posted by | Mar 3, 2005 | |

DHL announced March 1 an arrangement with MobileMail, a company that forwards mail to Americans spending a significant amount of time away from home.
MobileMail provides forwarding for customers who frequently travel and need their mail to follow them wherever they go. Truck drivers, actors, musicians and traveling nurses are typical customers. Recipients of MobileMail have their mail addressed to a private P.O. box at the MobileMail facility in Atlanta. When they are ready to receive mail, the MobileMail customer selects the time, date and location for delivery by calling in with a secure passcode. Under the arrangement, MobileMail customers can get their mail at any location served by DHL using its Next Day 10:30 a.m. service in the United States.

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Belgian Post Lost Consignments at 1.031 Million in 2004

Posted by | Mar 3, 2005 | |

Belgian postal services company De Post/La Poste registered 1.031 million lost consignments in 2004, compared to 800,000 in 2003.

De Post/La Poste delivers some 3.4 billion consignments annually.

The company registered 283 customer complaints about lost items in 2003, compared to 144 in 2002.

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