Tag: Mail Services

UK Royal Mail Chief Leighton re-appointed

Posted by | Dec 9, 2004 | |

Royal Mail chairman Allan Leighton has been re-appointed to his role for another three years, Trade and Industry Secretary Patricia Hewitt announced.

She told MPs at Commons question time she was “delighted” to renew Mr Leighton’s contract, worth GBP20,000 a year for a two day week.

Later outside the chamber she added: “Royal Mail is a commercial business and we appointed a strong management team to turn that business around.

“Mr Leighton and his team have done an excellent job to help turn a GBP1million a day loss-making business into a GBP1 million a day profitable, sustainable company.

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Irish postal workers ‘facing Royal Mail takeover’

Posted by | Dec 9, 2004 | |

An Post will cease to exist and the Royal Mail will be handling all Irish postal services within a few years, if the current difficulties are not resolved, Communications Minister Noel Dempsey said yesterday. Speaking as up to 8,000 postal workers brought their grievances to the steps of Dáil Éireann yesterday, Mr Dempsey said the only option was for both sides to agree to negotiations. “I don’t particularly want to see the Royal Mail delivering the postal service in Ireland in 2009 but that’s what we’re looking at unless people sit down around the table.”

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Postcomm proposes a licensing framework for the fully open market

Posted by | Dec 9, 2004 | |

Postcomm on 30 November began consulting on the licensing framework which needs to be in place when the market is fully open to competition – Postcomm has proposed from 1 January 2006. The aim is to encourage entry to the market while providing sufficient safeguards to protect the interests of customers. Nigel Stapleton, chairman of Postcomm commented: “These licence proposals are deliberately ‘light touch’ and tread the difficult path between protecting customers while not making it too difficult for companies to enter the competitive market. We want the widest possible variety of companies to feel they can enter the market if they think they can meet the standards and deliver the services customers want.” Among the proposals are two codes of practice, which should be adopted by licensed operators. One would safeguard mail integrity and the other deal with common operational issues.

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Research into Post Office services

Posted by | Dec 9, 2004 | |

Postwatch and Postcomm today announced details of their joint research,into the customer experience of using post offices. The main findings of the research are: 1 in 5 of the researchers had to wait in queues of more than 5 minutes
before being served and 1 in 10 waited for more than 10 minutes. Overall, only 40 per cent of customers were sold the most appropriate service to their needs. The actual total postal spend was half that it would have been had the
appropriate products been sold. Directly managed branches were better equipped than franchise post offices for disabled customers. Over 96% of staff were polite and calm in their dealings with customers.

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Deutsche Post mulling bid for stake in Belgium’s La Poste

Posted by | Dec 8, 2004 | |

Deutsche Post AG said it is considering bidding for a stake in Belgian postal company La Poste.

‘We are looking at this possibility,’ a Deutsche Post spokesman said, adding a decision has not been made yet.

The Belgian state said today it has started its search for a strategic partner for La Poste.

The future partner is invited to take ‘a significant equity interest’ in the company, but the Belgian state will remain majority shareholder.

Morgan Stanley has been appointed advisor for the deal.

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