Tag: Mail Services

Canada Post Issues First Corporate Social Responsibility Report

Posted by | May 15, 2008 | |

Canada Post issued its first annual Corporate Social Responsibility Report (CSR). The Report reflects the corporation’s economic, social and environmental objectives, strategies, and performance.

Some key achievements in the 2007 CSR report include:

– Recognition in Maclean’s magazine as a top 100 employer in Canada;
– A Strategic Council poll found Canada Post “the most trusted federal institution” in Canada;
– According to a Leger Marketing survey Canada Post ranked third among the 150 most-admired businesses in Quebec;
– Since 2002, Canada Post has invested more than 10 million dollars in more than 250 energy-reduction initiatives and has reduced greenhouse gas emissions from its buildings and fleet by 3 pct.
– Canada Post plans to follow LEED™ green building standards for all major new buildings and has targeted a 75 pct landfill waste diversion rate by December 2008
Employee engagement levels rose by 5 percentage points;
– Canada Post donated 1.4 pct of pre-tax profits to registered charities and not-for-profit organizations;
Through employee and corporate donations, Canada Post raised more than 2.5 million dollars for the United Way;

Canada Post faced some significant challenges in 2007. There were more than 4,000 accidents that resulted in lost time. Absenteeism is a concern; there were 14.8 lost days per employee compared to an overall national average of 9.7 days. Despite 10 years of labour peace, more than 20,000 grievances were filed in 2007. High fuel prices continue to be a concern for Canada Post and its aging infrastructure requires an investment up to USD 1.9 million to modernize.

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Posta Romana fights for market share

Posted by | May 15, 2008 | |

Compania Nationala Posta Romana (Romanian Post Office Company) estimates it will employ more than 35,500 people by the end of this year, 400 more than last year, despite the gradual elimination of 2,650 jobs.

“We will outsource valuable parcel shipping activities to Group 4 Securicor, and 1,100 employees will most likely be taken over by this firm in a year’s time. We’ll also automate mail-processing centres and outsource maintenance and cleaning activities. Overall, we’ll slash 2,650 jobs,” said Mihai Toader, manager of Posta Romana.

However, Toader stated most employees would be moved to other positions, with the number of employees expected to increase constantly in the coming years against turnover growth.

Posta Romana ended last year with turnover worth 1bn RON (312m euros) and forecasts 40 pct turnover growth for this year. First quarter figures confirm this projection, after turnover derived in the first three months increased 47 pct on 2007, and reached 94m euros.

The local election campaign will also encourage the company’s turnover growth.

In particular, Posta Romana redevelopment is being aided by contracts with private firms, and company representatives want to cut the share of contracts sealed with the state in turnover.

Practically, the entire delivery and postal services market has followed an upward trend in recent years.

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Increased revenues and costs for Norway Post

Posted by | May 15, 2008 | |

Norway Post’s revenue in the first quarter. The operating revenues increased by 4pct to MNOK 6 997.

The earnings before non-recurring items came to MNOK 74, compared to MNOK 219 in the first quarter 2007. The profit performance in Q1 is influenced by the reduced volume during the Easter week. Easter fell in March in 2008, while it was in April in 2007. The earnings before non-recurring items as at 30 April (first four months) came to MNOK 208, an improvement of MNOK 35 compared to the corresponding period last year.

It was primarily developments in the Mail segment and the Easter effect that made a negative contribution to the quarterly result. Although the letter volume is increasing slightly, the decline in the volume of addressed letter products and banking transactions at post offices is continuing.

Norway Post’s Nordic operations improved during the quarter and now provide around 25 per cent of the Group’s total revenues. The Q1 operating revenues from activities outside Norway came to NOK 1.7 billion – a rise of 19.2 per cent compared to Q1 2007.

The Group is experiencing increased competition in all its business areas. The EU has decided on a liberalisation of the postal market in Europe and this will lead to full competition as from 2011. On 1 April of this year, Sweden Post and Post Denmark announced that they are to merge to form a large Nordic postal and logistics group.

One of the most important means of improving cost effectiveness and ensuring a high delivery quality is the new high-tech letter centre at Robsrud outside Oslo. This facility is under construction and is expected to be finished in 2009.

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Market research into customers' needs from the postal service and analysis of the net cost of aspects of the current universal service (UK)

Posted by | May 15, 2008 | |

Postcomm has today published some important research findings to help inform the debate that was started in its Strategy Review issued in August 2007 about what sort of universal service would meet the needs of today’s customers. Publication coincides with Postcomm’s second submission of evidence to the Independent Review Panel.

This research was undertaken to help inform Postcomm’s policy making; none of the research represents policy proposals as such.

Postcomm’s research covers two important areas:

1. Market research carried out in 2007 into customers’ needs from the postal service in the UK. This adds to the body of research carried out jointly by Postcomm, Postwatch and Royal Mail in 2006 and to research that Postwatch plans to publish shortly. This work was commissioned by Postcomm because Royal Mail have little recent and detailed information about what customers need from a universal service.
2. Econometric modelling to estimate the impact of changes to some aspects of the current universal service on Royal Mail’s costs and revenues. This work was commissioned by Postcomm because Royal Mail’s own costing system was not designed to produce any information of this nature. Royal Mail has co-operated with the research and analysis, providing data and participating in discussions on the methodology used and the validity of many of the underlying assumptions.

Postcomm believes that the research is based on the soundest possible approach in terms of econometric modelling, cost derivation and the use of consumer research. However, as with all research, there are limitations and these are explained fully in the reports.

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Isle of Man Post Post Office Chairman on UK proposals

Posted by | May 15, 2008 | |

The Chairman of Isle of Man Post says there is much to be learned from the private sector.

Pam Crowe is responding to news in the United Kingdom, where the postal watchdog is recommending part privatisation of Royal Mail to avoid a potential slide in the standard of services.

She says the proposal wouldn’t necessarily be bad news if Royal Mail became more competitive and efficient.

Mrs Crowe says change is never easy, but she’s confident in this case it would be well handled (audio file attached):

Mrs Crowe retains the position of Chairman of Isle of Man Post, despite not being re-elected to the Legislative Council.

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