Tag: Mail Services

Postcomm: Compensation consultation on delay, loss and damage – second stage

Posted by | Dec 21, 2007 | |

Postcomm issued a consultation in November 2006 asking for views on a number of key issues in relation to the current compensation arrangements for postal packets that have been lost, damaged or delayed.

Royal Mail’s license requires it to have a “standards of service compensation scheme” for compensating users of postal services for delayed mail.

The second stage of this review has now been published, and Postcomm have provided a list of their proposals for both retail and bulk mail compensation.

The current compensation scheme for delay, as determined by Postcomm in October 2003, includes compensation arrangements for senders of mail using bulk mail services. Bulk mail customers currently receive compensation in the form of an annual rebate of a percentage of the money they have paid to Royal Mail, depending on Royal Mail’s annual performance against its quality of service targets for bulk mail.

Postcomm proposes to remove bulk mail from the compensation scheme for delay with effect from 1 April 2009. Postcomm considers that the continuation of a regulated compensation scheme for bulk mail may distort customer behaviour and act as a barrier to switching.

The closing date for this consultation is 18 February 2008.

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La Poste Group: budget 2008 and ambitions 2012

Posted by | Dec 21, 2007 | |

La Poste Board of Directors convened the expected consolidated figures for 2007, and approved the 2008 budget, the pluriannual business plan 2008-2010, and the Group’s financial ambitions for 2012.

In 2007, La Poste should achieve the target operating margin – operating profit over revenues – set for the financial year at 5.8pct , as against 4.6pct in 2006 (IFRS pro forma). It should also meet its net profit target of EUR 850 million. La Poste should also make internal investments of around EUR 1.2 billion in 2007, marginally higher than the EUR 1,136 million of 2006, continuing the drive to modernisation in each of its divisions. External growth operations are directly dependent on market opportunities and are likely to be more moderate in 2007 (EUR 110 million as against EUR 550 million in 2006, essentially involving the international build-up of the Express business.

In 2008, turnover is forecast to rise by 2.9 pct excluding changes in provisions for épargne logement (Home Ownership Savings Plans and Accounts). Mail business revenues should grow by around 1pct , including, as in previous years, slight erosion in volume. The Parcels and Express division should achieve organic growth of more than 6pct. Finally La Banque Postale expects an increase in net banking income of around 4pct.

La Poste Group will implement a programme of internal capital expenditure and investment worth EUR 1.3 billion in 2008. As in 2007, the Mail Quality Project will be implemented at a fast pace, involving the start up of 8 new Industrial Mail Centers. Furthermore, La Poste expects in 2008 to renovate several hundred post offices, having upgraded some 1,900 such in the last thirty months.

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Johnny Thijs Re-Elected as CEO Belgian Post

Posted by | Dec 21, 2007 | |

Belgian Post CEO Johnny Thijs has been re-elected for another six years by the Belgian government. The 55-year-old was first appointed head of the postal company for six years at the beginning of 2002. His mandate has now been extended for the same period of time, Belgian Post announced. Welcoming the re-appointment, Martine Durez, chairwoman of Belgian Post supervisory board, commented: “Under the leadership of Johnny Thijs, La Poste has become financially stable and improved its efficiency and customer service quality in the last few years. In close collaboration with the Management Board and in accord with staff representatives, he has successfully completed in-house change projects. I am convinced that Johnny Thijs will continue to accomplish this mission with success in order to prepare La Poste for postal liberalisation in 2011.”

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AIG Life Unit to market products through Japan Post

Posted by | Dec 21, 2007 | |

American International Group Inc. said its Japan life insurance subsidiary has been selected by Japan Post Insurance Co. Ltd. as a provider of life insurance products for corporate customers.

According to AIG, the Japan Post Holdings subsidiary selected ALICO Japan, the Japanese branch of AIG’s American Life Insurance Co., to market its products to small- an medium-sized businesses through Japan Post Insurance’s 1,000-member sales team. The sales force is part of a nationwide 81-branch network for Japan Post Insurance.

ALICO will be able to start selling its life products through the network beginning in June 2008, subject to regulatory approval.

Japan Post Insurance was privatized by the Japanese government in October this year. It is the largest life insurer in Japan, with assets of 113 trillion yen ($997 billion). The government-run postal system was broken into four units, wholly owned by a government holding company, with the Kampo and Yucho segments becoming the world’s largest life insurer and savings bank, respectively.

A month ago, Japan Post Network Co. chose Aflac Japan, a unit of U.S.-based supplemental insurer Aflac Inc., as the exclusive provider of cancer insurance for distribution through its roughly 24,000 post offices nationwide.

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TTPost gripped by protests

Posted by | Dec 21, 2007 | |

Workers at TTPost offices throughout the country staged a second day of protest action yesterday to highlight their dissatisfaction with the TTPostal Corporation over salary negotiations for the period 2005/2007.

According to the Trinidad and Tobago Postal Workers’ Union (TTPWU) General Secretary Reginald Crichlow, the majority of workers heeded the union’s call and stayed off the job.

“The workers took similar action on Wednesday with almost 70 percent to 80 percent of workers not reporting for duty” said Crichlow.

He added that many post offices including those at Curepe, Laventille, San Juan, Morvant, Arima, Maloney, La Romain and Couva remained with skeletal staff yesterday. Questioned as to the impact of the action, Crichlow said that “if there was a high percentage of officers absent, then there will be a negative impact on the delivery of mail.”

The workers are disgruntled with the salary increases being offered by the Corporation. Crichlow explained that the official negotiating period is 2005/2007.

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