Tag: North America

US Postal Regulatory Commission recommends temporary rate relief

The Postal Regulatory Commission May 25 offered interim rate relief for Standard Regular flats and catalog mailers in response to the U.S. Postal Service Governors’ request to reconsider the recommended rates in March.

The PRC’s decision grants a temporary rate reduction of 3 cents for all Standard Mail regular flats and 2 cents for Standard Regular nonprofit flats. The temporary transitional rate relief for Standard Regular flats mailers would end Sept. 29.

The agency said the Governors’ acceptance of this recommendation would require minimal administrative or transaction costs since the savings can be measured at the end of the transition period or at the time of mailing.

Also, additional computer hardware or software will not be needed to accommodate this temporary change. The PRC recommends mailers simply multiply the number of flats mailed by either 3 cents or 2 cents, depending on mail type.

Meanwhile, the Direct Marketing Association disagreed with the recommendation and issued a statement of disappointment in the PRC.

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Fedex Express Canada rewarded for Customer Service Centres

CCEOC Inc. announced that all three Federal Express Canada Ltd. customer service centres have achieved the prestigious Contact Center Employer of Choice designation for 2007. This is the fourth year in a row that FedEx Express Canada, a unit of FedEx Corp., has participated in the program and achieved certification.

The Mississauga and Montreal customer service centres achieved the Gold level designation, while the Vancouver customer service centre achieved the Platinum level designation.

The Contact Center Employer of Choice (“CCEOC”) program helped identify areas of improvement for FedEx Express Canada. The company responded by building exceptional work environments that attracted and retained high-performing employees. By targeting the key recommendations outlined in the CCEOC Summary Reporting, the FedEx Express Canada customer service centres have experienced increased employee satisfaction, increased customer satisfaction and reduced turnover.

The Contact Center Employer of Choice award is the industry standard for recognizing and branding people-centric contact centers. Through a proprietary assessment, a contact center can quickly determine if they meet the qualification standards. Once the designation is achieved, the contact center is profiled on the official CCEOC corporate web-site www.ccemployerofchoice.com, receives a prestigious framed certificate, and is promoted through various print and electronic news channels. To maintain their CCEOC standing, certified contact centres are reassessed every 12 months.

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Bilingual post office unit to open in Little Rock (US)

Those speaking Spanish in central Arkansas soon will be able to order a roll of stamps and mail packages in the language.

The United States Postal Service announced today a contract postal unit will open Thursday at Discoteca San Luis, off of West 65th Street in Little Rock. Officials say it will be the first such bilingual contract operation to open in central Arkansas.

A similar operation opened in April in Rogers.

The new contract post office will be open Sunday through Friday from 8 am to 6 pm and Saturday from 9 am to 3 pm.

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U.S. Postal Service, Pitney Bowes, UPS, and Entrepreneur Magazine Support Community of Online Entrepreneurs at eBay Live!

The U.S. Postal Service, title sponsor of eBay Live! for the third year in a row, is expected to host informative workshops for the eBay community. Approximately 1.3 million sellers around the world use eBay as their primary or secondary source of income and each of the corporate sponsors for the event, announced, are integral to the continued success of eBay entrepreneurs everywhere. Sponsors include Pitney Bowes, UPS, and Entrepreneur Magazine. In addition, VeriSign is a member sponsor and OfficeMax is an associate sponsor.

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'USPS in search of bigger slice'

With a new structure to tackle the international market, the US Postal Service aims to get a bigger slice through co-operation rather than acquisitions. Last year, the USPS handled over 793 million pieces of international mail, which translated into USD 1.9 billion in revenues.

To lay the foundations of the international expansion drive, Paul Vogel, who was appointed managing director of international business and senior vice-president of the USPS last summer, has restructured the postal agency’s international activities, consolidating the separate elements into one global business unit.

The new organisation, which was recently unveiled, consists of five divisions. Besides the operations and global business management groups (the latter covers sales and account management), there are units for global finance and business analysis, global network strategy and technologies, and international postal services/partners (which manages international relations and Customs and liaises with the Universal Postal Union).

Yvonne Yoerger, a spokesperson for the USPS, said that the various elements existed previously, but they are now brought together under one umbrella to form a full, self-sustaining profit centre.

Other postal agencies have steered clear of the integrated express carriers, whom they regard as major competitors. In Yoerger’s eyes, the likes of FedEx and UPS are competitors as well as customers and service providers.

Vogel also sees room for growth in a number of markets, such as Eastern Europe and Latin America, but he is most bullish about Asia.

In terms of partnering with Asian postal agencies, the new USPS managing director sees a host of opportunities, ranging from helping postal authorities in less developed economies with infrastructure development and providing and exchanging advice and counsel to joint development of services.

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