UPS franchisees to demonstrate outside annual shareholders meeting In Wilmington
Franchisees representing United Parcel Service franchise outlets across the United States under the Mail Boxes Etc. (MBE) and The UPS Store brands will demonstrate at Thursday’s (May 10) meeting of UPS shareholders in Wilmington, Del.
“All of us in the franchisee organizations believe UPS shareholders should hear our concerns and understand UPS’ total failure to live up to promises and projections made to us – and to UPS shareholders,” said Joe Wightman, who operates a UPS (Mail Boxes Etc.) store in New York City. He is also an official in the Platinum Shield Association (PSA), which has some 131 members, many of whom will be in Wilmington Thursday.
Wightman said an equally disturbing concern is profitability. “Last year at the shareholders meeting, we asked UPS CEO Mike Eskew what percentage of the franchises were profitable for the franchisee, and he professed not to know, despite the fact that UPS’ own Franchise Advisory Council had informed management that 60% of the franchises were not profitable,” he added. “As a UPS shareholder I believe management has issued misleading statements and needs to ‘come clean’ with all UPS shareholders.”
Echoing Wightman’s concerns over UPS’ treatment of its franchisees are members of three other franchisee organizations, the Brown Shield Association, IAMCO and the Brown Board Owner’s Association, whose members will also appear at the UPS shareholder meeting in Wilmington.
Wightman said a measure of UPS’ failure to take steps to improve the company’s relations with its franchisees is the spate of lawsuits brought by his organization and others in recent months. “Just last week a class action was filed in San Francisco over UPS practices in weighing and measuring packages,” he said, “and virtually every franchisee who will be in Wilmington this week is part of a lawsuit or arbitration against UPS.”
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