Tag: North America

New managers for UPS freight forwarding

UPS has chosen new management to lead its global freight forwarding team.

UPS, which spends more than USD 1 billion a year on technology, wants to use its electronic records platform in the freight forwarding line of business, so that large manufacturers can follow their shipments around the globe, just like customers can track their packages.

Freight forwarding — moving large shipments via third-party air, ocean and train shipping lines — is a highly-competitive industry.

The new President of Freight Forwarding is Eric W. Kirchner, who is replacing Dan Brutto, now President of UPS International.

Everette C. Riley has been promoted to President of Freight Forwarding for North America, and Terry Gavin Sambrook to Vice President of Global Brokerage.

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DHL targets Canadian SMEs through retail partnership

DHL Express Canada launched a partnership with Grand & Toy, Canada’s biggest supplier of office products and complete business solutions, to offer courier services to small- and medium enterprises and thus helping them streamline their daily operations.

The new partnership is part of DHL’s strategy to expand its presence in the Canadian market by opening street level retail stores through which to serve new and existing customers. The agreement also includes the launch of new design and print centres to assist small businesses with their graphic design and printing needs.

The Design & Print Centres allow business owners to print everything from business cards to promotional materials. They can select a design from a menu of options, or add an existing logo, image or word mark to their materials. All orders will be professionally printed, and can be delivered to any location within seven business days.

DHL customers who miss their scheduled pick-up times during business hours can now drop off packages at any Grand & Toy store as some locations remain open after 5 p.m. They can also profit from DHL’s overnight, ground and international delivery services while Grand & Toy account holders are given preferred rates.

The new courier, design and print services are accessible to both account and walk-in customers through any Grand & Toy store. Trained in-store associates are on hand to guide small business customers with the new services, allowing them to deal with their time sensitive shipping, marketing and other office needs from one convenient location.

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eBay requires specified shipping

eBay posted an update about shipping policies and features on its Announcement Board on Monday. Beginning this week, eBay will begin requiring that all new sellers who are listing for the first time specify their shipping costs using the Shipping Details section. A few months from now, specified shipping costs will become a requirement for most listings on eBay, including listings from third-party listing tools. (Exemptions will apply to certain categories like Vehicles, or services such as Freight.)

eBay’s shipping calculator supports only certain USPS and UPS services. eBay spokesperson Usher Lieberman said, “For sellers who prefer to use shipping services or carriers not included in eBay’s calculator, they can specify “Standard Flat Rate Service”, “Expedited Flat Rate Service”, “Overnight Flat Rate” or “Other (see description)” in their listing and set a flat rate cost. This is something many sellers do already.” However, FedEx and DHL are not flat-rate services, so sellers who use such major carriers are forced to either select flat-rate shipping or select UPS (http://pages.ebay.com/help/sell/shipping-options.html).

eBay also said Best Match would begin taking into consideration how the shipping cost for an item compares to other items in the same sub-category, and also whether the shipping price is specified. “Items with shipping costs significantly above the average cost for other items in the same sub-category may receive less exposure,” according to the announcement.

One seller writing on eBay’s discussion boards about the policy said, “items in the same sub-category can still be very, very different and have very different packing needs, and shipping weight. This stuff is ridiculous and best of all – will punish the larger size and fragile items of each subcategory. Not for gouging, but just for being big and delicate” (http://forums.ebay.com/db2/thread.jspa?threadID=1000671785).

eBay said the new USPS Priority Mail Large Flat Rate box is now included in the eBay Shipping calculator, but sellers on the AuctionBytes Blog wondered why the new box won’t be incorporated into the PayPal shipping labels solution until later in the summer.

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Lost in the mail

A new postal probe can pinpoint hold-ups

The porters at Trinity College, Cambridge, were puzzled by the faded hand-written letter. They did not know the person it was addressed to. Inside was a note which appeared to suggest a meeting; perhaps even a date. But that meeting probably never took place. The letter had been posted in March 1950 and had been lost in the mail for 56 years.

It is unusual for letters to go walkabout for that long, but unexplained delays of a day or two are common. Postmarks can sometimes provide a clue about where the hold-up occurred. Usually, though, a lot of guesswork is involved. When post offices try to improve their service they sometimes send an electronic probe through the mail. This typically consists of a small motion sensor which records the time of day whenever the letter containing it is moved. This can show that a letter might have languished somewhere for hours, but exactly where that was may remain a matter of conjecture.

The GPS Letter Logger should change this. It is a device that uses the satellite-based Global Positioning System to find out exactly where it is. The probe takes advantage of the way that the electronic circuitry needed to build a GPS receiver has shrunk in recent years. Not only is that good in itself, it also means the equipment needs less power, and hence the batteries can be smaller as well. Small GPS trackers of this sort are already used to locate things like delivery trucks, and to find objects that have been stolen, such as cars and high-value consumer products. But a bit of modification was needed to build one thin enough to fit into an envelope and then withstand being stuffed into sacks, thrown into delivery vans and run through automated sorting systems that shuffle letters at the rate of 12 a second.

Usually, a GPS tracker transmits its position using a radio or mobile phone connection. The US Post Office did not require this, in part because mail often travels in aircraft, and transmitting devices are supposed to be switched off during take-off and landing. Not having to transmit also helped to keep the Mail Logger small.

The Letter Logger was developed by TrackingTheWorld, a company based in Burlingame, California. To travel undetected in the guise of a standard business letter, the device needed to fit into the most commonly used envelope (a number ten in America, which is about 100mm by 240mm). It had to contain no part thicker than a quarter of an inch (6.4mm) and be capable of a little bending. To complicate things, it also had to work in the vertical position, which is how letters travel in automated sorters. This means the circuit board would be edge-on to the sky, the worst position to pick up the satellite signals needed to triangulate its position. Moreover, the device needed to be capable of doing all this while inside buildings and vehicles.

The Letter Logger can be programmed to check its position every few minutes, over longer intervals, or only when an in-built motion detector senses movement, says Jude Daggett, of TrackingTheWorld. The journey log is stored on a standard micro-SD card to make it simple to use without any special software. This allows the log to be read by a laptop computer and displayed as a journey on Google Earth. The inability to transmit does not greatly detract from its usefulness: if the probe’s log showed, for instance, that the envelope it was inside crawled along Interstate 405 before turning off to Los Angeles International Airport where, after a short delay, it suddenly zoomed off to Phoenix Sky Harbour, then it most probably went airmail.

But if it disappeared for half a century, unfortunately even future supercomputers would not be able to work out where it had been. If the probe is not delivered within a week or so, its battery goes flat.

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Study focuses on future of news, newspapers

It’s Thursday morning, and I have a choice: Fill out my NCAA bracket for the office pool or write a column about the future of newspapers. Filling out the bracket would be easier — the predictions much simpler.

But that’s not part of my job description, so I’ll turn to the latest report from the Project for Excellence in Journalism.

Associated with the Pew Research Center in Washington, D.C., the journalism organization looks at news media trends across numerous platforms, including radio, TV, newspapers and the Internet.

“The state of the American news media in 2008 is more troubled than a year ago.

“And the problems, increasingly, appear to be different than many experts have predicted.”

Those are the opening lines of the overview of the study.

In many ways, the study — which examined the public’s news habits as well as coverage trends, staffing levels, revenue, ratings and circulation trends and more — provided good news for newspapers.

While paid circulation of newspapers continued to decline in 2007, readership of newspapers remains strong.

Market research conducted for the Journal & Courier last fall mirrored that finding. Our survey showed that readership of our print edition had increased over the past two years. In addition, the national study found traffic at newspapers’ Web sites growing at impressive rates, something we also have seen at jconline.com.

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