Tag: Parcelforce

NewVoiceMedia congratulates Parcelforce Worldwide on achieving finalist status in 'Best Use of Technology' award at European Call Centre Awards 2006

Posted by | Oct 11, 2006 | |

On-demand business telephony and hosted contact centre services provider, NewVoiceMedia, is delighted that Parcelforce Worldwide is a finalist in the ‘Best Use of Technology’ award at the European Call Centre Awards at Call Centre Expo 2006.

Parcelforce Worldwide received this recognition for its Customs Charge Recovery System (CCRS) in a category where the judges’ criteria included uniqueness of implementation, financial benefit and a tangible improvement in customer experience, as well as enhancement in agent experience.

The CCRS, which was developed by NewVoiceMedia, enables Parcelforce Worldwide’s non-contract customers to pre-pay customs charges on international packages via the telephone or web prior to delivery, saving time for the company and the customers, reducing warehousing costs and improving cash flow.

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Post Office bosses face cull to stem £2m losses

Posted by | Aug 9, 2006 | |

The Post Office has written to 4,000 senior managers — a third of the workforce — asking for volunteers for redundancy as part of its drive to reduce losses of GBP 2 million a week.
The cutbacks, part of a shake-up of the Post Office, come on top of 30,000 redundancies announced by Royal Mail two years ago.
Three of Royal Mail’s four subsidiaries make a profit. Royal Mail Letters made GBP 344 million last year, Parcelforce has profits of GBP 5 million a year and overseas business makes GBP 100 million a year.
But they are being dragged down by the Post Office, which had a loss of GBP 111 million last year. It has lost 30 per cent of its business in the past five years because of internet banking and changes in the way benefits are paid.

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UK Royal Mail seeks help for overhaul

Posted by | Jul 20, 2006 | |

Royal Mail Group last week issued a tender notice for consultancy services to overhaul its 1.8 billion GBP annual procurement spend.

The Procurement Transformation Project will run for three years from the award of the deal.

The notice said the aim is to “help develop procurement at the Royal Mail Group into a world-class organisation”.

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A Sharp Reduction in the Home Delivery Market's Growth Reflects Declining Business by Traditional Mail Order Specialists

Posted by | Jul 13, 2006 | |

Research and Markets (http://www.researchandmarkets.com/reports/c39469) has announced the addition of “UK Home Delivery & Fulfilment 2006” to their offering.

“UK Home Delivery & Fulfilment 2006” provides a thorough analysis of the home delivery market – products ordered online, by phone, in store and by catalogue and delivered to the customer’s home or place or work. It includes full analysis of a survey of 2,000 consumers, exploring their motivations for using home delivery and their expectations of home delivery services.

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Parcelforce gets into the black

Posted by | May 25, 2006 | |

Parcelforce Worldwide has made its first operating profit in its 15 year history. It made an annual profit of (pounds sterling)5m on a turnover of (pounds sterling) 314m giving a return on sale of 1.6%. Last year Parcelforce lost (pounds sterling) 6m, according to the accounts released last week. The company says that it has seen growth particularly in the business to consumer market. Operating costs are 1.7% higher but this includes absorbing a 7% increase in volume. “The second half of the year saw an acceleration of unit cost improvements… strong improvements in vehicle and logistics costs have in part been offset by higher fuel costs and international conveyance costs as international volumes have risen,” the report says.

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