Tag: Parcelforce

Royal Mail Group shakes up research structure (UK)

Royal Mail Group is dissolving its centralised research and insight function in favour of dedicated teams for each of its main brands: Royal Mail, Post Office and Parcelforce.

Crispin Beale, who led the Centre for Customer Insight & Competitor Intelligence as Director of Insight, Intelligence and Analysis, is to leave the company at the end of the month.

Sinead Jefferies will lead Royal Mail’s business intelligence team, with responsibility for research, insight, competitor and marketing intelligence.

A decision is still to be made on who will head up the Post Office research team, Beale said.

Dick Stead, Sales and Marketing Director for Parcelforce, will oversee research for that brand.

The restructure is not expected to lead to the scrapping of the 32-agency insight and analysis roster, which was appointed earlier this year to stand for a four-year period.

Beale said: “Different parts of the organisation have different research needs which need different skill sets, but all of those skill sets exist within the roster. I would envisage that the group will carry on working with that roster and won’t be needing to change it.”

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Privatisation fever grips La Poste and Deutsche Bahn

There’s a new whiff of privatisation in the air. Two of mainland Europe’s biggest state-owned utilities, La Poste in France and Deutsche Bahn in Germany, have signalled they are planning for an injection of private capital as they gear up for liberalisation of EU markets in the post and on the railways.
The postal market is due to be fully competitive from 2011 while the rail market will pre-date it by two years. But the two behemoths are already planning their transformation, with DB’s Hartmut Mehdorn, its chief executive, saying its float of 24.9 pct of its transport, logistics and services arm will take place in late October. This could raise EUR 5bn in one of Europe’s biggest most recent IPOs.
The more extraordinary of the two operations is that of La Poste. Throughout the tortuous negotiations among EU institutions over postal liberalisation, originally slated for 2009, the French operator was among the fiercest critics of full-scale competition – unlike the British, Germans and Swedes. But Jean-Paul Bailly, its chairman, has had a Damascene conversion.
He now wants to raise up to EUR 3bn to help finance La Poste’s European expansion and to get the legal process in place so that the public enterprise, changed into a SA (PLC), can open up its capital as early as 2011. Rather than attract pension funds, Bailly apparently wants to raise capital via the stockmarket. The state, probably in the form of its investment arm, the CDC, could play a restricted role and the 400,000 current and retired employees would be reserved their share. But the target is institutional and retail investors.
The British group, in its submission to the independent (Hooper) review of the postal market, complains repeatedly of its limited equity capital as its struggles to deal with losses in its declining universal, six-day letters service and what it claims is a GBP 2.6bn cash gap caused by price controls. Its regulator, Postcomm, openly favours the injection of private capital and private sector partnerships to enable a “more rapid transformation” and make it more efficient and profitable.
But it’s far from clear how this would be achieved and experts believe that private capital will only be available if Royal Mail is broken up, with profitable parts of its business like Parcelforce sold off. Meanwhile, the Greeks and Estonians are thinking of privatising their postal operator. The Danes and Swedes are getting together, with the Danish state, postal employees and private equity group CVC owning 40% and the Swedish state and employees of Posten owning the other 60% of the combined operation.
Unless the Hooper report comes up with some radical proposals and this or the next government is ready to bite the bullet, the Brits, the privatisation pioneers, are in danger of being left behind in the EU – again.

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Royal Mail privatisation likely (UK)

The Communication Workers Union says that Royal Mail should be a public service first and a business second, is not keen on the idea of privatisation and has accused the government of allowing the service to be run down to push through privatisation plans. The postal regulator, Postcomm, denies this, saying that it has been a greater than expected take-up of electronic communications such as email that has eroded Royal Mail’s business and that without private capital, Royal Mail’s future is grim. Adam Crozier, Chief Executive at Royal Mail, said that Royal Mail was not against the idea of partnerships that would introduce private capital.

It is unclear in what form private investment would be, but it would require a splitting up of Royal Mail to encourage investors, with Parcelforce probably the most lucrative part of Royal Mail. Postcomm is keen to see an arrangement that would provide a sustainable source of funding for the USO rather than leaving the country to pick up the cost.

The EU says that each country can effectively make its own arrangements for the USO providing it complies with EU rules. If Royal Mail were privatised but the pension deficit offloaded to the entire country as well as the funding for the USO, deregulation would be a complete disaster, so Postcomm will be keen to see that any investment will underpin the USO.

In all probability, large chunks of Royal Mail’s business will be privatised over the next ten years and with no one really certain as to just how low the decline in mail business is likely to drop, private capital is unlikely to be worth as much to Royal Mail as it is now. A report into the state of the UK’s postal service expected in October will almost certainly underline the urgency of a sell-off.

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Royal Mail Group raise over GBP 1 Million Pounds (UK)

In 2005, the Royal Mail Group signed a three-year campaign agreement with Help the Hospices, which was the company’s first national charity partnership. The fundraising target was GBP 1m.
Royal Mail Group offices, mail centres, Post Offices and Parcelforce depots raised funds for hospices in their local communities. About 300 community coordinators were recruited from all parts of the company to organise events such as bike rides from London to Paris and Land’s End to John O’Groats, bring-and-buy sales and local cake bakes. The group also raised funds by sponsoring the Help the Hospices team in the 2006 London Marathon and encouraging more staff to enter its Payroll Giving scheme. Royal Mail Group matched the amount raised by staff with two donations of GBP 250,000.
The company also launched a series of national fundraising projects, including a Help the Hospices stamp, the first ever to carry a charity message. A book of photographs taken by postmen and women on their rounds was published, with the proceeds going to the charity, and novelty marketing items such as reindeer food and Christmas angels were sold in Post Offices. Customers were also encouraged to donate leftover travel currency at foreign exchange counters.
The campaign raised GBP 1,966,000, almost double the original fundraising target. The number of Royal Mail group staff donating to the charity through Payroll Giving increased by more than 1,200 per cent.
This partnership is a winner for both parties: the company is committed to making a difference to the communities and also supports a national cause that touches the majority of its customers, and the charity raises both its profile and much-needed funds.

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