Tag: Postwatch

Postwatch today welcomed Royal Mail’s results for the first six months of the financial year, which show the company is on course to meet all 12 of its performance targets.

Across the UK, Royal Mail achieved 94.5 percent of 1st class post delivered the
next working day. Royal Mail met this minimum target of 93 percent of 1st class
post delivered the next working day in 111 of the 118 UK postcode areas.

Commenting on the results, Millie Banerjee, Chair of Postwatch, said:
“Royal Mail’s results represent excellent progress and show the company is on
course, for the first time, to meet all its targets over the course of a financial year.

“These figures are evidence not just of the hard work put in by Royal Mail staff,
but also of the positive motivating effect competition in the mail market is having
on Royal Mail to up its game.

“Congratulations in particular to Royal Mail staff in Swindon, who recorded the
best performance in the UK. Postwatch hopes that Royal Mail throughout the UK
can keep up the good work and continue to provide the standard of service
customers expect over the coming months, and beyond.”

Postwatch today releases research on Pricing in Proportion (PiP), Royal Mail’s new pricing structure.

The key findings are:
• 84 per cent of those interviewed were aware of PiP,
• 87 per cent of vulnerable customers who noticed a difference in the amount they pay (the elderly, rural dwellers and those on low income) believe they are paying more for their post following PiP’s introduction.
• 12 per cent of over 1000 items posted were charged incorrect postage;

Commenting on the research, Millie Banerjee CBE, Chair of Postwatch, said:

“Our research shows that Royal Mail’s huge effort to raise awareness and understanding of PiP has been successful but is potentially being undermined by some post offices failing to advise and charge customers correctly.

“One in every eight customers being incorrectly charged is indefensible and unacceptable. Our results clearly show the need for Royal Mail’s ‘amnesty’ on surcharges to continue until both customers and staff have adapted to the new pricing system. Additional staff training should help address this problem. In the run-up to the busy Christmas period, this should be undertaken immediately.”

Postwatch, the watchdog for postal services, today releases research on Pricing in Proportion (PiP), Royal Mail’s new pricing structure.

The key findings are:

” 84 per cent of those interviewed were aware of PiP,

” 87 per cent of vulnerable customers (the elderly, rural dwellers and those on low income) believe they are paying more for their post following PiP’s introduction.

” 12 per cent of over 1000 items posted were charged incorrect postage;

Commenting on the research, Millie Banerjee CBE, Chair of Postwatch, said:

“Our research shows that Royal Mail’s huge effort to raise awareness and understanding of PiP has been successful but is potentially being undermined by some post offices failing to advise and charge customers correctly.