Tag: Postwatch

Businesses worried by Royal Mail changes

Posted by | Sep 23, 2008 | |

Small businesses are being hit financially after the morning collection was abandoned by Royal Mail, a situation that could get worse when more Post Office branches close, the Forum of Private Business (FPB) has said.

A Post Office spokeswomen said that the developments are “the way it is” after a network change carried out by Royal Mail.

Director of financial services company Gaia Partnership Brigid Benson claimed that errors are no more commonplace since the changes were implemented.

A spokesman at Postwatch, the watchdog, in turn suggested that the current Post Office network is “unsustainable” in its existing guise.

Because the “long-term” future of the system has to be strengthened, managed change is the correct idea, he added.

He also asserted that customers are encouraged to give feedback before any alterations are made.

The National Federation of Retail Newsagents has this week said that retail outlets with sub post offices facing closure should look at other ways to generate income.

Citing a report carried out by the government, the FPB added that smaller firms have not benefited from Post Office restructuring.

Read More

UK postal operators complaint handling regulations

Posted by | Sep 11, 2008 | |

Postcomm has announced new complaint handling regulations which will come into effect on 1 October 2008 and apply to UK licenced postal operators. The new regulations follow consultations in January and July 2008 on complaint handling standards. October also marks the abolition of Postwatch, the industry watchdog and the new regulations are aimed at sharpening up complaint handling procedures within the industry

Under the Consumers, Estate Agents and Redress Act, Postcomm has a statutory duty to make regulations on complaint handling standards that would apply to licensed operators.

The regulations only apply to those licensed operators who are providing services for which a licence is required. Licensed postal operators who only offer access services (for which they do not actually require a licence) do not have to comply with the regulations but can voluntarily choose to abide by the regulations.

Read More

Postcomm to Amend Postal Operator Licences

Posted by | Aug 19, 2008 | |

With Postwatch soon to be absorbed into a larger multi-consumer watchdog known as the National Consumer Council on 30th September, Postcomm is making adjustments to its paperwork which includes existing postal operator licences.

To prepare for the abolition of Postwatch and the new complaint handling standards, Postcomm needs to make relevant licence modifications to postal operators’ licences to reflect the transfer of functions from Postwatch to the new NCC and the new complaint handling standards.

Read More

Postcomm to Amend Postal Operator Licences

Posted by | Aug 13, 2008 | |

With Postwatch soon to be absorbed into a larger multi-consumer watchdog known as the National Consumer Council on 30th September, Postcomm is making adjustments to its paperwork which includes existing postal operator licences.

To prepare for the abolition of Postwatch and the new complaint handling standards, Postcomm needs to make relevant licence modifications to postal operators’ licences to reflect the transfer of functions from Postwatch to the new NCC and the new complaint handling standards.

Read More

Advertisement

Advertisement

Advertisement

P&P Poll

Loading

What's the future of the postal USO?

Thank you for voting
You have already voted on this poll!
Please select an option!



View ResultsHide Results

Post & Parcel Magazine


Post & Parcel Magazine is our print publication, released 3 times a year. Packed with original content and thought-provoking features, Post & Parcel Magazine is a must-read for those who want the inside track on the industry.

Subscribe to the Magazine

 

Pin It on Pinterest