Tag: Postwatch

UK Royal Mail widens the gap between 1st and 2nd class stamps

Posted by | Dec 10, 2004 | |

Postwatch is very disappointed that Royal Mail has today announced that 1st class stamp prices will be increased by 2 pence to 30 pence from next April. Postwatch has consistently called on Royal Mail to freeze prices until they start to achieve acceptable levels of performance. Postwatch is also surprised that Royal Mail has chosen to widen the gap between 1st and 2nd class stamps.
Peter Carr, Chairman of Postwatch, commenting on the price increase said:
“Once again Royal Mail is increasing revenues by asking householders and
small businesses to pay more for their stamps. These are the customers least
likely to be offered a competitive alternative.

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Research into Post Office services

Posted by | Dec 9, 2004 | |

Postwatch and Postcomm today announced details of their joint research,into the customer experience of using post offices. The main findings of the research are: 1 in 5 of the researchers had to wait in queues of more than 5 minutes
before being served and 1 in 10 waited for more than 10 minutes. Overall, only 40 per cent of customers were sold the most appropriate service to their needs. The actual total postal spend was half that it would have been had the
appropriate products been sold. Directly managed branches were better equipped than franchise post offices for disabled customers. Over 96% of staff were polite and calm in their dealings with customers.

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UK Royal Mail goes to war against post watchdog

Posted by | Dec 5, 2004 | |

Lawyers have been called in to settle a row that has broken out between Royal Mail and Postwatch, the consumer watchdog for postal services.

Allan Leighton, Royal Mail’s chairman, is demanding that Postwatch retracts comments made last week stating that consumers should not bother using first class stamps on Christmas cards this year because the service is so unreliable.

Letters have been flying between the two groups as relations have hit a new low.

Royal Mail has hired the law firm Shillings, and Postwatch is represented by Wragg & Co.

David Simpson, a Royal Mail spokesman said: “We are furious at the misleading impression Postwatch has given that first-class mail does not arrive faster than second class. That is absolute rubbish.”

But Postwatch is unfazed by Royal Mail’s anger. One source said defiantly: “This has gone off like a bomb. We are being bullied and Royal Mail is trying to gag us, but we will not be gagged.”

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UK Postwatch advises customers to use 2nd class stamps at Christmas

Posted by | Nov 29, 2004 | |

Postwatch, the consumer watchdog for postal services, has reviewed Royal Mail’s performance over the past two Christmases. We found that whilst 2nd class performance dipped slightly, 1st class performance declined dramatically, to the point that more than three in every ten letters posted 1st class failed to be delivered the following working day. Postwatch recommends customers use 2nd class stamps at Christmas.

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