Postwatch Northern Ireland, the consumer watchdog for postal services, is set to open its new regional office and UK call centre in Belfast.
The organisation has moved from the Northern Ireland Chamber of Commerce in Great Victoria Street to its own premises in Arthur Street.
At the same time, Postwatch nationally has moved its UK call centre to Belfast. It employs a staff of 12 and handles hundreds of calls a day.
Read MoreRoyal Mail is making changes to the collection plates on its 116,000 pillar post boxes across the UK. Individual collection times are no longer displayed – only the last collection time of the day is given. Collections will be made throughout the day according to how much mail is put in the box and when it needs emptying. We understand the rationale behind not making collections at set times throughout the day. Because of improved sorting technology, Royal Mail tells us that letters collected at the end of the day are just as likely to get to their destination the next day as letters collected earlier. However, Royal Mail has also stopped using the little metal tabs, which used to indicate the next collection time, thereby letting customers know whether a particular collection had been made.
Read MoreRoyal Mail is making changes to the collection plates on its 116,000 pillar post boxes across the UK.
Individual collection times are no longer displayed – only the last collection time of the day is given. Collections will be made throughout the day according to how much mail is put in the box and when it needs emptying.
Read MoreExecutive Summary
INTRODUCTION
Background Objectives
Structure of report METHODOLOGY
FINDINGS Introduction
Awareness surveys: respondent profiles
Awareness of Redirections Service
Usage of Redirections Service
Cost of the Redirections Service
Satisfaction surveys: respondent profiles
Finding and applying for the Redirections Service
Satisfaction with Royal Mail’s promptness in setting up Redirections Service
Satisfaction that post had been successfully redirected to new address Satisfaction that post had been redirected for the correct length of time Satisfaction with amount of incorrect post received at new address
and renewal of Redirections Service
Value for money
Overall satisfaction with the Redirections Service
CONCLUSIONS
Awareness
Satisfaction
Appendix A: Questionnaires for Awareness Surveys
Appendix B: Questionnaires for Satisfaction Surveys
P:LibraryPostalPostwatch Redirection_report_feb_04.pdf
Postal Services Minister Stephen Timms has announced the appointment of Helen Charlton as a National Council Member of Postwatch.
Stephen Timms said: “Postwatch plays an important role as the independent representative of postal consumers. With her experience, I am sure that Helen Charlton will make a valuable contribution to the work of Postwatch; particularly in bringing a wide-ranging knowledge of competition law with her”.
Read More
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