Complaints over mail deliveries reach 2 million a year
Consignia has admitted that it receives almost 2m formal complaints a year, thought to be a record for a British company.
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Post Office home deliveries 'at risk'
A Doomsday scenario for the ailing postal service that could lead to the end of door-to-door deliveries has been mapped out by postal bosses. Executives at Consignia, the new name for the Post Office, warned “extremely drastic measures” will have to be taken unless the Government gives them more freedom to invest in their future.
Read MorePost Watchdog in row
Frustrated Royal Mail watchdogs meet lawyers this week to see if they can sue Postcomm. Five months ago, Postwatch investigators asked Consignia for details on how many deliveries a week it missed in several districts. Consignia refused, and was backed by Postcomm, which said it was not legally obliged to co-operate.
Read MorePostal service watchdog ro run brand awareness advertising campaign
Consumer postal services watchdog Postwatch is planning to run a consumer brand awareness campaign and is looking for an ad agency to handle the business. Its spokesman Andy Frewin says: “Despite a successful launch, awareness of what we do is zero.”
Read MoreConsignia reports improved delivery figures
Consignia reported improved delivery figures yesterday, but the industry watchdog claimed that they masked “unacceptable performance” in several areas, particularly London.
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