Tag: Republic of Ireland

Business Direct Issues its First International ParcelXchange

Posted by | Jan 8, 2008 | |

Business Direct Group plc, the UK’s leading in-night distribution provider and operator of the ParcelXchange intelligent “drop-box” logistics solution, has signed its first international licence of the ParcelXchange, with DHL Same Day Ireland.

The licence, which is for a six year term and with territorial exclusivity, is for 40 ParcelXchanges in the newly-developed modular configuration of both box sizes and number of columns, thereby addressing the specific needs of individual locations. DHL Same Day will initially be supplied with 10 ParcelXchanges to be located in major towns and cities throughout the Republic of Ireland, with the roll-out beginning in the first quarter of 2008.

DHL Same Day plans to use the ParcelXchanges for in-night deliveries for field service engineers and B2B sameday solutions. The ParcelXchanges will offer higher levels of customer service whilst permitting consolidation of deliveries and cost reduction in the supply chain.

Sean Moran, Director of DHL Same Day Ireland, stated, “The intelligent ParcelXchange is the most exciting opportunity to happen in the in-night real-time inventory management sector in Ireland for a long time. “This is another example of DHL Same Day’s continuous investment in the business and this new service will ensure we are well positioned to constantly meet the growing needs of our customers”.

Business Direct’s worldwide ParcelXchange licensing business has been under development since February 2007, under the direction of Tim Houstoun, and was launched officially in October 2007 at the Post-Expo Exhibition in Barcelona. Considerable interest has been expressed by national Post Offices and major logistics companies in many countries around the world. Trials are currently taking place in mainland Europe and East Asia and discussions are being held with regard to several other territories.

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Ireland: Compensation made available for poor postal services

Posted by | Dec 19, 2007 | |

The ‘Complaints and Dispute Resolution Guidelines’ for postal service providers will see this implemented over 20 of Ireland’s 31 postal service providers.

Comreg yesterday issued the guidelines, which cover An Post, but also companies like Cyclone Couriers, Olympus, and Nightline, some of Ireland’s larger courier firms.

The new guidelines do not cover larger delivery firms such as Fedex, DHL and SDS, but this may change when the postal service industry is liberalised under EU laws in 2011 and is opened up to greater competition.

People can now be compensated by postal providers for delays in delivery of over seven days, damage or loss. It also says a postal service provider must display a simply explained complaint and dispute resolution procedure.

This will lay out the timeframe for a complaint to be made, a timeframe for receipt of answer and a guideline to compensation payable, which can be paid back in either cash or a number of stamps.

Comreg has brought in these regulations with the aim of maintaining into the future a “confidence to postal consumers that the postal industry maintains consistent complaints and redress standards”.

The company will have to refund costs and also pay compensation if it is found to be at fault.

The only time these guidelines do not apply is in the case of any form of industrial relations issue, such as a postal strike.

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EU lawmakers approve full mail competition from 2011

Posted by | Dec 18, 2007 | |

A committee of European Union lawmakers on last Tuesday 18th December approved EU plans to open the bloc’s 88 billion euro (USD130 billion) postal markets to full competition, setting the stage for final approval next month.
The European Parliament’s transport committee voted 37 to 2, with six abstentions, in favour of market liberalisation.
EU member states have approved the proposal and it will be debated before the full parliament on Jan. 30, with a vote set for Jan. 31. If it passes unchanged, as expected, the directive will become law.
The market for letters weighing up to 50 grams is currently shielded from competition. Mail above that weight is fully liberalised. The new measure would liberalise all mail delivery.
The new directive takes effect in 13 countries in 2011. The 12 new member states, along with Luxembourg and Greece, have until 2013.
During the hearing on Tuesday, the communist-led GUE/NGL bloc and Green Party members had sought to adopt amendments, including scrapping the measure. They were outvoted on 35 amendments and withdrew another 37.
The measure has sparked protests by postal workers in many EU nations, especially France, who fear job losses.

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Post Office Networks Abroad

Posted by | Dec 14, 2007 | |

This information was collected as part of the background for Postcomm’s work on the future role of the UK’s network of Post Office branches. It provides a brief overview of the common issues faced by post office networks abroad and how governments and postal operators have tackled them.
Covers: Austria / Australia / Belgium / Canada / Denmark / Finland / France / Germany / Republic of Ireland / Italy / Japan / Netherlands / Norway / New Zealand / Portugal / Spain / Sweden / Switzerland / UK / USA
P:LibraryPostalPostComm Formal DocumentsPost Office networks abroad Dec03.pdf

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