Tag: Retailing

Online accounts for 15% of all retail spend

Posted by | Jan 18, 2008 | |

A record GBP 15.2 billion was spent online in the 12 week run up to Christmas 2007 according to first set of official industry figures for the UK

According to the Interactive Media In Retail Group (IMRG) and Capgemini co-authored report “e-Retail Sales Index’ UK online shopping reached an all time high in the run up to Christmas, with GBP 15.2 spent online in October to December bringing the full year UK e-retail sales to GBP 46.6 billion, up 54% on the GBP 30.2 billion recorded for 2006.

Within key sectors such as electrical goods, the research indicates that growth in online sales does come at the expense of high street retailers.

Anthoula Madden, Vice President at Capgemini UK’s Consumer Products and Retail Team said, “Online growth has proven robust and sustainable over the past year, increasing its share of UK retail from 10p in the pound to 15p. Whilst we are yet to see high streets sales decline there can be no doubt online is growing its share at the expense of bricks and mortar retailers and we believe that this trend will continue.”

December’s e-retail sales were nearly 50% higher than last year’s, although demand for online shopping tailed off significantly towards the end of 2007 with December’s Index only 0.2% higher than November’s, reflecting the credit crunch across the UK economy.

The data, collated by IMRG and analysed by Capgemini’s consumer retail team, reveals that peak online shopping occurred in the first week of December where there was a 9% increase in all online sales. This is later than in previous years, indicating that consumers are making the most of pre Christmas discounting and delaying purchases until the onset of the sales.

The final week of the year only saw a reduction in online sales of 4% (compared with -22% in the previous year) suggesting a tendency to go online to spend Christmas money and vouchers and hitting the online sales post Christmas rather than the high street sales.

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HayPost Officially Becomes Member of PostEurop

Posted by | Jan 17, 2008 | |

During the PostEurop Plenary Assembly which took place on
January 16-17, in Krakow, Poland, members of PostEurop elected HayPost as their 45th member, and its first member from the South Caucasus, HayPost told ArmInfo.

As part of its objectives of building HayPost into a world-leading
postal and financial service company, HayPost formally signed and
accepted its membership to PostEurop during the Assembly. “This
is truly an honor and a step forward for HayPost to be part of the
PostEurop group. Being part of this network will help place HayPost
and Armenia on the European map by ensuring cooperation and innovation,
as well as operational quality and efficiency,” stated Lara Tcholakian, Deputy Director General for International Relations during the Plenary.

PostEurop is the Association of now 44 European public postal operators
and was created to optimize postal operations and postal services
in Europe, and foster greater cooperation between its Members. It is
working towards representing the entire European postal industry.

As official national postal representative of PostEurop, HayPost
will have its interests represented by PostEurop by influencing
and following-up on regulatory, social, operational and market
development which have or may have an impact on the European postal
Sector. HayPost’s programs in the field of quality of service and
postal operations will be improved by the support of PostEurop through
lobbies to the European and international policy-makers, seminars,
workshops, and technical assistances.

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The impact of online shopping on logistics

Posted by | Jan 15, 2008 | |

New research into the effects of online shopping on our high streets shows that retailers need to dramatically change the way they operate – from product availability to their physical stores and locations

According to logistics property consultancy Atisreal retailers have a major opportunity to take advantage of e-Shopping opportunities but only if they change how goods bought online are delivered to consumers.

According to Atisreal, almost two-thirds of UK consumers (62%) would choose a retailer offering home deliveries specified to the hour over one that does not when buying goods on the internet; and over half (52%) would do so if offered the opportunity to use local centres where goods could be collected or returned at their convenience.

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PayPal Express Checkout comes to the UK

Posted by | Jan 11, 2008 | |

E-tailers can now easily accept PayPal and other payments via a single connection—with added fraud protection from CyberSource

CyberSource Corporation has extended support for PayPal Express Checkout to UK merchants, and has released enhanced fraud protection for merchants accepting PayPal Express Checkout transactions worldwide.

“We’ve now made it simple for our merchants in both the U.S. and U.K. to easily integrate and manage PayPal payments alongside their other payment options, and bring even greater speed and convenience to their customers’ shopping experience,” said Michael Orlando, vice-president, strategic markets for CyberSource.

By implementing PayPal Express Checkout through CyberSource, businesses can accept and reconcile multiple payment types through one payment gateway and reporting interface rather than managing separate processing connections and reports. Merchants processing PayPal through CyberSource can also access additional fraud protection for PayPal transactions, since PayPal is now supported within the CyberSource fraud portal. This portal gives business managers the ability to create order screening rules based on over 100 additional validation tests, including address verification, IP geolocation tests, and purchase-velocity monitoring.

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GSI acquires Zendor.com

Posted by | Jan 7, 2008 | |

US e-commerce provider GSI buys UK fulfilment and e-commerce vendor Zendor.com at knock-down price.

US E-commerce provider GSI Commerce has finalised its acquisition of Manchester-based provider of fulfilment, customer care and e-commerce solutions Zendor.com and now glories in the ridiculously long URL www.zendorgsicommerce.com.

With the acquisition, GSI grows its global e-commerce partner base to approximately 85. GSI will acquire Zendor.com for approximately USD 7.9 million in cash, about GBP 4 million in real money and a bargain considering the size of Zendor and the nature of its clients and it’s 2007 turnover of GBP 3.8 million.

Zendor.com was formed in 1999 as a subsidiary of parent company N Brown Group, a business with over 140 years experience in catalogue and shopping. Zendor’s client list before the sale included Woolworths, River Island and Early Learning Centre and the just announced deal with Peacocks.

Zendor operates two fulfilment centres with approximately 245,000 square feet of space and a brand new 50-seat customer care centre that opened in September of 2007 and it claimed at launch time that there was “capacity to reach 150-seats for Christmas peak trading should client growth and new business development meet company expectations.” In addition the company employs approximately 100 employees.

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