Tag: Retailing

OZtion extends online identity verification via Australia Post 100 point check

OZtion, Australia’s second largest online auction site (http://www.oztion.com.au), has today announced an expansion of their online identity verification program, which covers both people buying and selling products online at OZtion.

Philip Druce, Managing Director for OZtion commented, “Online scams and fraud are still a common problem faced by Australians when they are shopping online. The Federal Government offers software that is supposed to make the Internet safer for Australians, but it doesn’t stop you from being ripped off when buying products online. Many popular online sites make it easy for scammers to setup fake identities, and rip people off. The Australian Government should be doing more to stop scammers.”

In partnership with Australia Post, OZtion is now offering an optional 100 point identity verification service. The new service allows Australians shopping online to be confident that they are dealing with a legitimate person, rather than a scammer using a fake identity.

The new 100 point identity verification service is available to any OZtion user, and costs $20 inc GST. The identity check is carried out by Australia Post, and confirms the user’s date of birth, identity, current residential address, and signature. Once the identity check has been completed, a special icon is displayed next to the user details on to signify that the user has been verified by Australia Post.

Read More

Strong Canadian dollar spurs Web sales

The ritual has resumed, as it always does when the Canadian dollar strengthens against the U. S. dollar. Throngs of Canadian shoppers cross the border in search of lower prices and greater selection at American stores.

But when the Canadian dollar reached parity last week, there was a new twist: online sales now let Canadians hunt for bargains in the United States without leaving home. If early indications hold true, some of the biggest winners from the rise of the Canadian dollar may ultimately be online retailers based in the United States. Because Canada’s relatively small population of just 33 million makes online operations less cost-effective, few Canadian retailers – less than a third by some estimates – sell through the Web. That limited local competition, combined with a high Canadian dollar and the incremental cost of expanding into Canada, make the country a tempting target for American retailers.

No one measures Canadian cross-border spending, virtual or otherwise. But, Paulina Sazon, a direct marketing strategist at Canada Post, said that the Canadian postal service had seen the volume of shipments through its special cross-border service for U.S. retailers increase 38 percent over the last year

A spokeswoman at UPS Canada, Christina Falcone, said the shipping company had seen “significant growth,” thanks to the strengthening Canadian dollar.

Read More

Canadian Dollar Aiding Online Retailers

The ritual has resumed, as it always does when the Canadian dollar rises against the United States dollar. Large numbers of Canadians cross the border in search of lower prices and greater selection at American stores. But when the Canadian dollar reached parity with American currency last week, there was a new twist: online sales now let Canadians bargain-hunt in the United States without leaving home.

If early indications hold true, some of the biggest gains from the Canadian dollar’s strength — it settled in New York late Thursday at 99.87 cents — may be at online retailers based in the United States. Because Canada’s small population compared with the United States, some 33 million versus 302 million, makes online operations less cost-effective, relatively few Canadian retailers, less than a third by some estimates, sell on the Web.

That limited local competition, combined with the strong Canadian dollar and the moderate cost of expanding into Canada, make the country a tempting target for American electronic retailers.

No one measures Canadian crossborder spending, virtual or otherwise, but Paulina Sazon, a direct-marketing strategist at Canada Post, said the volume of shipments through the Canadian postal service’s special service for American retailers increased 38 percent over the last year. A spokeswoman at UPS Canada, Christina Falcone, said her company had also registered “significant growth” as a result of the strengthened Canadian dollar.

Although Canada and the United States share a free-trade agreement, crossborder trade is hardly free. All merchandise entering Canada is inspected by Canadian Border Services, which adds federal sales taxes, provincial sales tax (except in Alberta) and, in the case of some products made in third countries, duty.

In addition, the companies transporting the packages have border handling fees of their own, which on a USD 300 item can exceed 40 Canadian dollars. Canada Post adds a flat fee of 5 Canadian dollars.

To avoid those charges, L. L. Bean and several other companies use a Canada Post service that brings their parcels across the border in bulk rather than individually. The American retailer collects Canadian taxes at the time of the purchase and the customer is not surprised by border fees at the doorstep. The service also enables a shopper to return items to a Canadian address.

U.P.S. operates warehouses in Canada that hold inventory from American online retailers, including Crown Premiums, a collectible model-car maker in Bonita Springs, Fla. Orders placed on Web sites in the United States are filled with merchandise from the Canadian warehouses.

The J. C. Williams Group, Canada’s leading retail consultancy, estimates that American companies account for about a third of all Canadian online shopping. Canada Post said that reached about 60 percent at the height of the shopping season last year.

Jim Okamura, a senior partner in J. C. Williams, said that growing business in Canada might allow retailers to offset an increasingly saturated market.

And Canada could perform another role for American retailers. For many companies, Mr. Okamura said, “Canada is really being seen as the first step in a broad international expansion plan.”

Read More

Survey Reveals Top 100 U.S. Online Retailers’ Customer Service Shortfalls

With U.S. online retail sales for Q1 2007 totaling USD 31.5 billion, an astounding independent study has revealed that U.S. online retailers are failing in key areas of customer service, which has the potential to be devastating to the online retail market which is forecasted to reach USD 329 billion in 2010.

In a mystery shopper exercise conducted from April to June 2007, an overwhelming 34 pct of emails went unanswered by 100 of America’s top online retailers, with just over 50 pct of responses providing accurate and complete information. The findings of the audit are highlighted in a report published today by customer service specialist and leading Customer Interaction Management (CIM) software solution provider Talisma Corporation.

Talisma’s audit awarded each online retailer a score out of 100, based on a range of customer service criteria, including speed of response, accuracy, completeness of information provided, and the personalization of interactions. Although 93 pct of companies audited responded to phone queries within 30 seconds, only 5 pct were able to communicate with personalized content – by referring to caller ID or a customer profile. Personalization is increasingly being recognized as a critical factor in delivering customer service excellence. In fact, customers are beginning to expect to be acknowledged and treated as “special” on return visits across all channels of communication.

According to Jupiter Research, consumers’ expectations of service performance increase as they spend more time online. As such, the repercussions of poor service experiences also increase.

Read More

Advertisement

Advertisement

Advertisement

P&P Poll

Loading

What's the future of the postal USO?

Thank you for voting
You have already voted on this poll!
Please select an option!



Post & Parcel Magazine


Post & Parcel Magazine is our print publication, released 3 times a year. Packed with original content and thought-provoking features, Post & Parcel Magazine is a must-read for those who want the inside track on the industry.

 

Pin It on Pinterest