Tag: Retailing

Jupiter research forecasts that off-line retail sales influenced by online research will reach one trillion dollars by 2011

Posted by | Jun 15, 2007 | |

US Online Retail Sales Will Grow By 16 Percent in 2007 But, As The Channel Matures, Growth Will Slow To Single Digits By 2010

JupiterResearch, a leading authority on the impact of the Internet and emerging consumer technologies on business, forecasts that off-line retail sales influenced by consumers’ online browsing and research will increase by a compounded annual growth rate (CAGR) of 12 percent over the next five years. Detailed in a new report, “US Online Retail Forecast, 2006 – 2011,” the healthy growth of off-line-influenced sales will reach 40 percent of total US retail sales by 2011.

“Online retail sales are maturing and the lion’s share of future growth will primarily come from existing buyers spending more in the online channel,” said Patti Freeman Evans, JupiterResearch Senior Analyst and lead author of the report. “Assuming growth continues in a similar trajectory over the coming decades, US online retail sales will plateau at 10 percent to 15 percent of total US retail sales, barring a dramatic change in the online shopping experience that promotes an inordinate spending shift among buyers.”

US online retail sales will grow by 16 percent in 2007 to reach USD 116 billion. Over the next five years US online retail will grow at a CAGR of 11 percent reaching USD 171 billion in 2011. Despite the slowing of growth in online buying, web influenced off-line sales will grow at a slightly faster pace over the next five years, reinforcing the vast advertising and marketing value retailer websites present.

“With market maturation comes opportunity for the retailers that can harness the power of the Internet to influence off-line sales,” said David Schatsky, President of JupiterKagan. “The key for retailers is to create clear, simple and convenient links to the off-line channels that persuade shoppers to stay with them as they cross channels.”

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Benchmark your online retail strategy

Posted by | Jun 14, 2007 | |

Free for retailers to attend – A one day conference from The Retail Bulletin – Marriot Grosvenor Square 10th September 2007.

This information-packed event will focus on six key areas to help you develop or benchmark your current online strategy including retailer case studies, legal briefings which will focus on online brand protection and the latest DDA regulations.

Insights into the shopper habits of your customers, how to retain them as loyal customers and not just transient ones, Shopping online can reveal useful habit trails from your customers browsing patterns but how can you make the most of the data and use it accurately for effective marketing

Effective search engine optimisation and search marketing. A recent Forrester Research report shows that at least 81% of Internet consumers are finding products via search engines. And a recent study revealed that, due to a lack of optimisation only 7% of all websites are on the search engines’ respective radars. So a large number of companies attempting to sell online are missing out. Is your site one of them?

Avoid fraud:Card not present (CNP) fraud is a threat all e-Commerce sites face. CNP fraud cost the UK, GBP 212.6 million in 2006, a 16 per cent rise compared to 2005 according to report by the UK Payments Association. Hear strategies on how to protect your business against this growing threat.

Add to basket – Convert your surfers into buyers. Many online shoppers fail to complete their transaction at the checkout stages. How to make the whole shopping experience seamless. How to avoid negative user generated content and its subsequent damage to your brand.

Delivery and fulfillment – A seamless shopping experience can fail here for the customer, sales and promotions can cause ‘flash crowds’ overloading your supply chain structure. Hear real case studies on how to improve your delivery and fulfilment strategy.

Customer service online. A recent report highlighted that some customers can wait up to two weeks for a response via email regarding problems or queries. But systems are available to stop this. You will hear from a retailer who has improved customer service dramatically and as a result generated more sales.

The afternoon sessions will also focus on the legal issues around protecting your brands online, ensuring your site complies with the latest Disability Discrimination Act regulations. You will have the opportunity to discuss legal issues with leading experts from leading law firms.

Retail Bulletin Conferences are free to attend for retailers only. Places are limited. There will be a small exhibition area of specially selected companies with products and services relevant to the agenda.

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BanCorreos increases number of clients by 17%

Posted by | Jun 12, 2007 | |

BanCorreos, the financial branch of Correos closed the first year of operations with an increase of 17% in its number of clients.
BanCorreos launched new products and services tailored to the needs of its customers. BanCorreos have access to the 2.100 multiservices post offices of Correos. The new products are Postal Account (“Cuenta Postal”), Yellow Account (“Cuenta amarilla”), Immigrate account (“Libreta Futuro para inmigrantes”) and other products for loans and mortgages.

The new promotional product of BanCorreos is the Anniversary Deposit, which includes receiving a DVD for free if the clients decide to deposit EUR 2.000 for a year.

Correos and Deutche Bank have the operational strategic agreement since April 2006.

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PIN wants to have as many German mail drop-off points as Deutsche Post next year

Posted by | Jun 8, 2007 | |

PIN AG chief executive Guenter Thiel told Euro am Sonntag magazine that his company wants to have as many German mail drop-off points as rival Deutsche Post AG by mid-2008. ‘Our goal is to have a branch network that is at least as large as Deutsche Post’s by the middle of 2008,’ Thiel told the weekly in an advance copy of an interview scheduled to appear in this week’s edition. At present, PIN has 500 branches, while Deutsche Post has about 12,000. PIN achieved sales of 200 mln eur last year. This year it expects sales to reach 350 mln eur. Thiel said the group could offer air mail delivery services once annual sales exceed 1.0 bln eur. ‘If we have achieved sales of 1.0 bln eur by 2009, then I can imagine that we could also transport deliveries by air,’ Thiel said. PIN is owned by Axel Springer AG, Westdeutsche Allgemeine Zeitungsverlag GmbH & Co, Georg von Holtzbrinck GmbH & Co and Rosalia AG.

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Fujitsu research reveals retailers are not meeting high consumer expectations

Posted by | Jun 7, 2007 | |

Research commissioned by Fujitsu Services has revealed that retailers are not meeting high consumer expectations for automated services that offer increased convenience and improved customer experience – despite the technology being available.

The pan-European research, which consisted of 12 focus groups and quantitative questionnaires completed by 2,400 people, illustrated a strong willingness amongst consumers to try new self-service technologies. Over two thirds of those questioned felt that automated services improve the efficiency and convenience of their lives. However, in order to ensure consumer satisfaction, retailers need to shift from an operational model focused on generating cost savings and reducing headcount, to a more customer-centric approach.

Managing customer experience across multiple channels is also a key challenge for retailers. Consumers view a retail brand as one business and expect the same experience no matter which channel they are using for product research, purchasing or queries. Almost 70% said they find it irritating when they have to submit personal details more than once. In contrast, many retailers still run online operations and other service channels like telephone contact centres, in silos of their own, almost entirely separate from the store network.

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