Tag: Retailing

UPS to open 3 retailing outlets in China in Q2

Posted by | Feb 24, 2006 | |

US United Parcel Service (UPS) plans to open three retailing outlets in China in Shanghai in the second quarter of this year. An executive for UPS told journalists that small and medium businesses accounted for about 30% of total Chinese clients of UPS and made great contributions to UPS’ profits. The three retailing outlets will provide services of collection and delivery of express mails as well as copy and bookbinding. UPS considers locating the outlets in CBD (central business district), hotels and neighboring universities. FedEx is also studying localization of retailing outlets and is set to march into the Chinese retailing market.

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Online spending hits new peak

Posted by | Feb 22, 2006 | |

Growth in online shopping surpassed expectations last year. Most of the key annual indicators are now in, and show a consistent pattern. Verdict Research says the UK value was up 28.9 per cent to £8.2 billion, and growth was 19 times as much as in overall retail spending. Interactive Media in Retail Group says Christmas spending was up 50 per cent to £5 billion – a finding echoed by Royal Mail’s increase of 44 per cent in items handled (to 77 million). IMRG’s figure for the whole of 2005 is £19.6bn (calculated on a different basis from Verdict’s). In the US, JupiterResearch says online spending reached $81 billion last year, and will rise 17 per cent to $95 billion this year, increasing to $144 billion by 2010.

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Home Shopping Tracker 2005 – summary L13971

Posted by | Feb 7, 2006 | |

Annual survey – Research objectives:
To provide home shopping market demographics
To track market growth and development
To provide insight into consumer behaviour and attitudes to home shopping and delivery
to explore the dynamics of the multi-channel market and how channels relate to each
P:LibraryB2CRM Home ShoppingTracker 05.ppt

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Returns and Retail

Posted by | Jan 1, 2006 | |

Introduction 3
Shoppers and Returns survey 4
High Street shoppers and on-line shopping 4
Why High Street shoppers purchase on-line 5
When High Street shoppers shop least on-line 6
Returns and Shoppers 7
Returns differences across product and channel 8
When do you think goods can be returned? 10
Returns impact on Trading 11
Returns and Consumer understanding of their rights 12
Survey Summary and Conclusions 13

P:LibraryB2CRetail and Returns Survey 2006.doc

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