Tag: Royal Mail

Search begins for successor to Royal Mail chief (UK)

The government has begun a search for a successor to Allan Leighton, the Chairman of the Royal Mail, who will step down from his post after seven years when his term expires next March.

Mr Leighton, Royal Mail’s longest-serving Chairman, took up the position at the state-owned group in March 2002, having joined the organisation as a non-executive director in 2001.

Mr Leighton believes the group is now in a strong position to recruit a new Chairman. Significantly, the Hooper Report on the future of the postal services market, by Richard Hooper, the former telecoms regulator, is due to be published next month. The report will examine the degree to which private capital should be involved in the service.

The government extended Mr Leighton’s tenure last year, ending a search for his successor after a number of unsuccessful approaches to several businessmen, including Sir Philip Hampton, the Chairman of J Sainsbury.

Industry sources said Mr Leighton, who has a reputation as a turnaround specialist, is likely to want to do one more “big job”. They said he had already fielded some offers.

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Gavin Macrae appointed Director of Market Development (UK)

Gavin Macrae has been appointed Director of Market Development at Postcomm, the postal services regulator. He will report to the newly appointed Chief Executive, Tim Brown.

Gavin joins us from Royal Mail Letters where he was Director of Product Marketing. He has more than 22 years experience of working in a variety of operational and commercial roles within Royal Mail Group, including leading on new product development and innovation.

Mr Macrae joins Postcomm on 20 October 2008.

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Post Office UK: Non-liners miss out on GBP 4.5 billion savings per year

Families with broadband can save GBP 70 per month through online access to cheaper household goods and services, according to new research from the Post Office. Those who are online paint a picture of a ‘broad-bound’ society as 96 per cent consider internet access to be a lifestyle necessity they could not live without.

Yet one third of UK households are missing out on these savings, and the wider benefits, because they are still not online. A total of almost GBP 4.5 billion of potential savings are being missed by non-web users each year, in what is a worrying effect of a deepening digital exclusion.

Broadband in the Home: An Analysis of the Financial Costs and Benefits was commissioned by Post Office Telecoms to calculate, for the first time, the financial impact of the UK’s digital divide. Fear of the initial expense of getting a PC and internet connection, or fear of online fraud, is actually deepening the digital divide amongst those who could stand to benefit most from getting online.

One year on from the launch of its broadband service, this research will inform the Post Office’s continuing work to get the digitally excluded online by improving accessibility and transparency.

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Royal Mail Group shakes up research structure (UK)

Royal Mail Group is dissolving its centralised research and insight function in favour of dedicated teams for each of its main brands: Royal Mail, Post Office and Parcelforce.

Crispin Beale, who led the Centre for Customer Insight & Competitor Intelligence as Director of Insight, Intelligence and Analysis, is to leave the company at the end of the month.

Sinead Jefferies will lead Royal Mail’s business intelligence team, with responsibility for research, insight, competitor and marketing intelligence.

A decision is still to be made on who will head up the Post Office research team, Beale said.

Dick Stead, Sales and Marketing Director for Parcelforce, will oversee research for that brand.

The restructure is not expected to lead to the scrapping of the 32-agency insight and analysis roster, which was appointed earlier this year to stand for a four-year period.

Beale said: “Different parts of the organisation have different research needs which need different skill sets, but all of those skill sets exist within the roster. I would envisage that the group will carry on working with that roster and won’t be needing to change it.”

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J&E Shepherd Retains Royal Mail Estate Management

Following a tender, Chartered Surveyors J&E Shepherd has retained the contract as Estates Management Consultants for Royal Mail’s Scottish portfolio of more than 300 properties.

Having acted as Estates Management Consultants to Royal Mail’s Scottish portfolio for the last four years, Shepherd’s contract retention means that it will continue to manage the postal group’s estate for the next two years, with an option for a further two years beyond that.

That comprehensive estate management service encompasses all Royal Mail delivery offices, mail centres, post office branches and other sundry operational and investment properties in Scotland and involves undertaking rent reviews, lease renewals and ongoing asset management. Outwith the estate management contract, J&E Shepherd has also advised Royal Mail on various key property acquisitions and disposals throughout Scotland.

In each of the past three years, Royal Mail has presented J&E Shepherd with a coveted Silver Award in recognition of the first class supplier service it has provided to them.

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