Tag: Royal Mail

Oxfordshire And Gloucestershire Area Plan – Public Consultation commences on proposed Outreach Service for Miserden and Rendcomb

Posted by | May 28, 2008 | |

Post Office Ltd has today (28 May) launched a six-week consultation for proposed partner outreach services for the villages of Miserden and Rendcomb.

These proposals are part of its network change programme to modernise and reshape its network of branches.

Post Office Ltd proposes running a partner service from the current Post Office site at Brompton Cottage, Miserden on Monday, Tuesday, Thursday and Friday between 8.30am and 1pm , then 2pm until 5.30pm. On Wednesday and Saturday the service would be available between 8.30am and 1pm.

A partner service is also proposed for Rendcomb from the existing site at the Village School. Under this proposal the service would be available from Monday to Friday between 8am and 5pm and between 8am and 1pm on Saturdays.

The proposals follow the decision by Post Office Ltd to close the existing branches at Miserden and Rendcomb and introduce an outreach service under the Oxfordshire and Gloucestershire plan, which was concluded earlier this year. The public consultation into the proposal begins today (May 28) and ends on 8 July 2008.

The standard range of products and services will continue to be available through the proposed partner Post Office services. Customers can still collect benefits in cash using our banking services or Post Office® card account.

Mark Partington, Network Development Manager for the Oxfordshire and Gloucestershire area said: “We welcome feedback from the local community during the six week consultation and look forward to receiving comments on the days and hours being suggested.”

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Cessation of Sunday and Bank Holiday Collections – Changes to Collection Plates

Posted by | May 28, 2008 | |

Part of the agreement given by Postcomm to Royal Mail’s request to stop Sunday and Bank Holiday collections was for Royal Mail to amend the information on the collection plates.
Postwatch visited 770 post boxes to see if collection plates no longer referred to Sunday and Bank Holiday collections, but found that none had been changed.
Postwatch was advised by Royal Mail that the removal of all references to Sunday and Bank Holiday collections to its collection plates will be completed by 25 February.
Between 17 March and 4 April Postwatch visited 653 post boxes and found that only 85 pct of collection plates had been changed. This is a disappointing result as it is now over 6 months since Postcomm approved Royal Mail’s application and Postwatch believes that all post boxes should have had their collection plates changed.
The results of our survey have been passed to Postcomm asking it to contact Royal Mail as it is in apparent breach of the conditions set by Postcomm when agreeing this application.

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Outrage as Royal Mail boss Adam Crozier picks up GBP 3m pay

Posted by | May 24, 2008 | |

Royal Mail boss Adam Crozier raked in GBP 3million last year as his company closed 2500 post offices, it was revealed yesterday.

And last night, the chief executive and other bosses were accused of rewarding themselves for failure.

The figures released yesterday showed Crozier’s basic salary in 2007-8 remained unchanged at GBP 633,000, but this was increased to GBP 843,000 because of an annual performance bonus and other benefits.

He also got GBP 1.99million for a long-term incentive plan covering three years and a cash supplement in lieu of pension of GBP 208,000, according to the Royal Mail annual report.

Royal Mail chairman Allan Leighton, whose pay and bonus remained at GBP 200,000, said of Crozier’s salary: “The payment covers three years during which the group has consistently exceeded expectations and met all the targets set by the shareholder.”

The annual report also revealed that Ian Griffiths, who left his job as managing director of the letters business last year, received GBP 500,000 as compensation for loss of office – after doing the job for only a year.

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Call to save Royal Mail by levy on rivals

Posted by | May 23, 2008 | |

The UK Government was urged last night to prepare to impose a levy on Royal Mail’s competitors to keep universal letter deliveries going — or risk the collapse of the service.

The warning came after Business Secretary John Hutton renewed the government’s commitment to a universal service — a nationwide delivery service at a single tariff — but insisted he must not pre-empt a study into Royal Mail’s future.

His comments followed publication of a report from a team in his department warning that opening up postal markets to competition has only benefited large companies, not small businesses or consumers.

The team warned Royal Mail’s financial stability is at risk and the present arrangement under which it is required to provide a universal service, while its competitors are not, is untenable. It is going on to consider whether there should be a levy on Royal Mail’s competitors to pay for the universal service obligation or whether the solution should be more radical and involve breaking up Royal Mail itself, with a separate body providing a simple delivery service at the expense of all the competing mail companies.

The issue was raised by Orkney and Shetland Liberal Democrat MP Alistair Carmichael, who urged that work on planning a levy to support the universal service should start now “because if we wait for further conclusions it might be too late”.

The Post Office is expected next week to announce the closure of dozens of branches in the north-east and Tayside. It has confirmed decisions to close 16 branches in the Northern and Western Isles on top of 38 in the Highlands and 40 in Argyll and Bute, Falkirk, Stirling and Greater Glasgow.

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Royal Mail strike up a customer dialogue

Posted by | May 23, 2008 | |

Royal Mail is continuing to support the direct marketing industry with the launch of “Dialogue Mail”, a customer relationship management solution combining traditional direct mail with digital media.

In partnership with dialogue marketing company, Vialuna, Royal Mail now offers a product that claims to offer “an integrated solution that will enable brands to have more in-depth and engaging conversations with prospects or existing customers.”

Recent Royal Mail research revealed that over half (55%) of consumers prefer to be contacted by a combination of DM and online and that integrating digital advertising with direct mail campaigns can increase customer spend by almost 25% and Dialogue Mail leverages these findings.

The Dialogue Mail journey begins with an intrigue-based mailshot designed to pique recipients’ interest and direct them online. Vialuna’s technology creates personalised URLs, meaning the campaign is individually tailored to each customer. The interactive microsites can be designed to allow customers to share their preferences, request specific products or information and direct the overall customer journey.

The system claims to capture all interaction, allowing the brand to learn more about individual’s behaviour and shape future communications to make them more relevant. Vialuna’s Dialog Engine’ tracks campaign responses and delivers lead alerts directly to sales teams in real-time.

Martin Pang, Managing Director of Vialuna UK, explained the power of Dialogue Manager “We have been operating in the US for eight years and are quickly expanding across Europe. In all that time, we have achieved double-figure response rates for our clients. The reason is that Dialogue Mail is mutually beneficial marketing. The customer gets the benefit of a personal experience whilst the brand captures customer insight leading to deeper, more relevant and meaningful relationship.”

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