Tag: Royal Mail

Post Office UK: New registration plates fail to impress UK drivers

Posted by | Feb 29, 2008 | |

As new car registration plates hit the forecourts this weekend, thousands of drivers across the UK are expected to flock to car garages to upgrade their wheels.

However, research from Post Office Car Insurance reveals that 1 in 4 people in the UK still find the current car number plate system confusing, 7 years after it was introduced, 1 while many see little point in paying a premium for 08 plates.

New number plates used to be considered as much of a status symbol as the house you lived in, but Post Office Car Insurance’s research reveals attitudes have changed, with 51 per cent of people claiming to have no interest in them.

When it comes to taking out car insurance, the research showed UK drivers to be particularly savvy, with more than half (59 per cent) saying they would shop around first before taking out car insurance with their car dealer.

The Post Office is currently offering customers a £50 cash back bonus when they take out a new car insurance policy.

Post Office Car Insurance includes:
• Free courtesy car
• 24 hour claims helpline
• 3-year guarantee on repairs
• Free windscreen repair service
• New replacement car if theirs is stolen or damaged beyond repair and under 12 months old
• In the event of a write off, market value will be given for the car
• Cover for driving in the EU for up to 60 days
• RAC breakdown cover (extra cover option)
• Motor Legal Protection (extra cover option)

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Royal Mail: Report shows impact of last year’s strike on service (UK)

Posted by | Feb 29, 2008 | |

Royal Mail has today published its quality of service report for the pre-Christmas period, showing the impact of last year’s strike action.

The industrial action resulted in a fall in First Class quality of service to around 80 pct during the three-month period from early September to the beginning of December, while Second Class was down to 91.4 pct – in contrast to the target-beating performance being delivered across almost every aspect of Royal Mail’s service before last year’s strike.

Ninian Wilson, Royal Mail’s Operations Director, said: “With the strike behind us and a wide-ranging agreement on modernisation in place, we are now focused on delivering once again consistent, high quality of service to all our customers.”

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Royal Mail: Quality of service figures released (UK)

Posted by | Feb 29, 2008 | |

Royal Mail reports that the quality of service for the pre-Christmas period, dipped down sharply through the impact of last year’s strike action.

For April to September, the average figures had been 81pct for 1st class (target 93 pct) and 96 pct for second class (target 98.5 pct).

However, the postal dispute (and based on figures from early September to the beginning of December) created a fall of around 80pct for 1st class and 91.4 pct for second class.

Royal Mail said it was “In contrast to the target-beating performance being delivered across almost every aspect of Royal Mail’s service before last year’s strike.”

Ninian Wilson, Royal Mail’s Operations Director, said: “With the strike behind us and a wide-ranging agreement on modernisation in place, we are now focused on delivering once again consistent, high quality of service to all our customers.”

Millie Banerjee, Chair of Postwatch, commenting on Royal Mail’s performance said: “Royal Mail is having a difficult year. It has let customers down and driven many of them into using alternative means of communicating. It is doubtful that those customers who moved away from mail will return.

“Even after the strike was over the company failed to meet customer expectations at Christmas. This is the busiest posting time for households and with more and more deliveries from internet shopping an opportunity to rebuild a tarnished brand was squandered.

“Unfortunately we may look back at 2007/08 as the pivotal year in the decline of the Royal Mail unless it can reinvent itself and show it cares about its customers.”

Steve Lawson, editor of Hellmail.co.uk said: “Royal Mail cannot afford to lose further business through any renewal of strike action. Whilst change may be deeply unpopular, there is simply no choice if the business is to survive and sustain jobs.”

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Postcomm consults on Royal Mail's request for exemption from some publication requirements for its Tailor Made Incentives

Posted by | Feb 28, 2008 | |

– On 17 August 2007, Royal Mail applied for a Direction from Postcomm for exemption from certain aspects of Condition 7, regarding publishing on its website particular details relating to Tailor Made Incentives (TMIs).
– On 28 February 2008, Postcomm issued a “minded to” consultation letter seeking views on Royal Mail’s request for exemption and Postcomm’s initial assessment of this request.
It is important for Postcomm to get the views of stakeholders including other licensed postal operators, postal users, Postwatch, trade associations and other interested parties in the postal sector, and we will consider carefully these views in making our decision on Royal Mail’s request.

The consultation will be open for three months and closes on Friday 30 May 2008. Postcomm will then assess the responses received and meet interested parties to discuss the consultation as necessary. A final decision on this application is expected in the summer of 2008.

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Royal Mail needs consultants (UK)

Posted by | Feb 28, 2008 | |

Royal Mail is tendering for up to GBP 40m-worth of IT consultancy services as part of plans to improve the efficiency of its GBP 1.5bn-worth of technology outsourcing contracts.

Increased investment in IT is playing a key part in helping Royal Mail adapt to a more competitive business environment, according to a spokesman.

The business is in a period of modernisation, and part of that programme is upgrading our IT infrastructure, he said.

The scheme, which started last year, involves operational restructuring, as well as new salary and pension schemes for employees.

But the rise of email has eroded Royal Mails letters business, and rival parcel couriers are also increasingly competitive.

The tender is for an initial period of one year, with the option of three year-long extensions.

But Royal Mail already has in place a 10-year outsourcing deal with a consortium led by CSC, which includes subcontractors BT and Xansa.

In the light of these contract provisions, it is surprising that Royal Mail needs extra consultancy, according to Eric Woods, public sector practice director at analyst Ovum.

The organisation obviously needs extra IT capacity, and has been obliged to put it to tender ­ though it is unusual to do this when the company has existing outsourcing contracts, he said.

The current crops of contracts were set up as part of a major technology overhaul between 2001 to 2004.

At the time, the company implemented SAP software for its finance and purchasing systems, and Siebel software for its customer relationship management. It also put in automation tools to improve productivity.

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