Tag: Royal Mail

GLS to offers real-time tracking in Germany and Austria

Posted by | Feb 5, 2008 | |

GLS is now enabling its customers to track their parcels in real-time in Germany and Austria. The service is planned to be rolled out at other European subsidiaries in the next phase.

The parcels company said it has equipped its delivery staff with bluebooth-enabled mobile phones for data exchange with their hand-held scanners. On delivery GLS collects the digital signature and scans the individual parcel ID.

The delivery confirmation is then transmitted from the mobile phone directly into the GLS central tracking and tracing IT system. Customers can thus check their shipment status about 15 minutes after delivery. Up to now, the data was first transferred when the delivery van returned to the depot, meaning customers had to wait several hours for tracking availability.

Recipients not at home at the time of delivery can also check where their shipment has been held: at a neighbour’s, at a GLS parcel shop or back at the depot.

GLS said that the next step will be to extend real-time tracking to further European subsidiaries.

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Court of Appeal upholds GBP 9.62 million financial penalties imposed on Royal Mail

Posted by | Feb 5, 2008 | |

The Court of Appeal has upheld the GBP 9.62 million financial penalty Postcomm imposed on Royal Mail for failing to protect adequately the mail in its care, following an appeal of the penalty by Royal Mail. The judgment reinforces Postcomm’s position that the penalty is proportionate and reflects the loss suffered by customers.

In a unanimous judgment, the three judges confirmed that Postcomm had a broad discretion to determine the amount of the penalty and that, in reaching its determination, it had made the best assessment it could, given the evidence available to it.

Royal Mail did not dispute Postcomm’s finding that it breached its licence requirements to keep mail safe and secure, nor that this breach was serious; it appealed only against the level of the financial penalty.

On 24 August 2006, Postcomm imposed a financial penalty of GBP9.62 million on Royal Mail for breaching its licence by failing to properly protect the mail in its care. The penalty followed a review of Royal Mail’s mail integrity procedures, during which Postcomm found that some important features of Royal Mail’s procedures were not being applied across the business. Royal Mail previously challenged the penalty in the High Court but, following a hearing, the court ruled in favour of Postcomm. The Court of Appeal has now upheld the earlier decision of the High Court.

The most significant weakness found was the poor management of the recruitment and training process for non-contract (agency) staff. In addition, the framework and information systems that Royal Mail had put in place to prevent the loss, theft and damage to mail were not operated effectively. These weaknesses significantly reduced Royal Mail’s ability to protect its customers’ mail.

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Royal Mail loses another Human Resources Director as Kevin Green walks (UK)

Posted by | Feb 5, 2008 | |

Royal Mail has lost its second high-profile human resources (HR) director in a matter of weeks with Kevin Green’s surprise departure from the organisation.

Green, people and organisational development director for the letters division, is understood to have left suddenly late last month. His exit follows group HR director Tony McCarthy’s move to British Airways (BA) in November last year.

Green joined Royal Mail in October 2003 as chief learning officer, moving into the director role in September 2004. Before joining Royal Mail, he was managing director of HR consultancy Qtab.

Despite recent industrial relations problems, Green boosted his reputation among the profession during his time at Royal Mail by steering through major changes. The company reduced its HR spend by GBP 57m in two years as part of a massive organisational overhaul, slashing headcount in the HR function and improving sickness absence rates.

Royal Mail confirmed Green’s departure and that Dale Haddon, previously group talent director, had replaced him.

The likelihood of Green reuniting with his former boss at BA is small. Insiders have claimed the two men had a difficult working relationship, and clashed on more than one occasion.

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Royal Mail: Online bankers still want paper statements (UK)

Posted by | Feb 4, 2008 | |

Some 19 per cent of online bankers would switch providers if they were no longer able to receive statements and confidential information through the post, a Royal Mail survey has found.

Banking via the internet is a popular choice for many these days and can allow borrowers access to functions such as overdraft extensions, direct debits and up-to-the minute statements.

However, research commissioned by Royal Mail found that 68 per cent of those who conduct their money matters on the web still liked receiving paper correspondence, while seven in ten believed it was safer to receive confidential data this way.

When asked about utility providers, 35 per cent of consumers said they would take their custom elsewhere should their current supplier decide not to send statements by mail.

“Many companies are currently actively encouraging people to transact with them online, but they need to ensure that this is what their customers really want,” commented Abi Wood, head of financial sector marketing at Royal Mail.

“This research demonstrates the importance and value that many people place on having a hard copy record of their transactions.”

According to UK payments association Apacs, the number of card payments on the internet reached 426 million in 2006.

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