Tag: Royal Mail

Royal Mail loses another Human Resources Director as Kevin Green walks (UK)

Posted by | Feb 5, 2008 | |

Royal Mail has lost its second high-profile human resources (HR) director in a matter of weeks with Kevin Green’s surprise departure from the organisation.

Green, people and organisational development director for the letters division, is understood to have left suddenly late last month. His exit follows group HR director Tony McCarthy’s move to British Airways (BA) in November last year.

Green joined Royal Mail in October 2003 as chief learning officer, moving into the director role in September 2004. Before joining Royal Mail, he was managing director of HR consultancy Qtab.

Despite recent industrial relations problems, Green boosted his reputation among the profession during his time at Royal Mail by steering through major changes. The company reduced its HR spend by GBP 57m in two years as part of a massive organisational overhaul, slashing headcount in the HR function and improving sickness absence rates.

Royal Mail confirmed Green’s departure and that Dale Haddon, previously group talent director, had replaced him.

The likelihood of Green reuniting with his former boss at BA is small. Insiders have claimed the two men had a difficult working relationship, and clashed on more than one occasion.

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Royal Mail: Online bankers still want paper statements (UK)

Posted by | Feb 4, 2008 | |

Some 19 per cent of online bankers would switch providers if they were no longer able to receive statements and confidential information through the post, a Royal Mail survey has found.

Banking via the internet is a popular choice for many these days and can allow borrowers access to functions such as overdraft extensions, direct debits and up-to-the minute statements.

However, research commissioned by Royal Mail found that 68 per cent of those who conduct their money matters on the web still liked receiving paper correspondence, while seven in ten believed it was safer to receive confidential data this way.

When asked about utility providers, 35 per cent of consumers said they would take their custom elsewhere should their current supplier decide not to send statements by mail.

“Many companies are currently actively encouraging people to transact with them online, but they need to ensure that this is what their customers really want,” commented Abi Wood, head of financial sector marketing at Royal Mail.

“This research demonstrates the importance and value that many people place on having a hard copy record of their transactions.”

According to UK payments association Apacs, the number of card payments on the internet reached 426 million in 2006.

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Twenty's Dataforce unit appointed to Royal Mail data panel (UK)

Posted by | Feb 2, 2008 | |

Twenty PLC said its Dataforce unit has been named as the first company to be appointed to Royal Mail’s newly created data panel.

The marketing services provider added that Dataforce will provide advice on customer retention and loyalty, customer journey mapping and large database work.

Royal Mail’s data panel will eventually be made up of five specialist data suppliers and is aimed at developing new data products and services to increase the effectiveness of mail for its customers. The service went live on Jan 28 2008.

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Latest ‘Future of Mail’ paper: “Mail Trends Update” by Fouad Nader (Adrenale Corp.) and Michael Lintell (Pitney Bowes)

Posted by | Feb 1, 2008 | |

In recent years there has been an increase in the number of press articles and statements from posts predicting that mail volumes would decline. New technologies and process innovations have been introduced, preoccupying researchers and managers in the postal and mailing industries with the impact of accelerating electronic substitution and changing customer behaviors. What are the actual trends that emerge from examining in detail the best information available from key countries? What historical perspectives, trends and emerging patterns may be useful in understanding how mail volumes may evolve in the future? The purpose of this paper is to provide further insight into the key trends identified and discussed in the previous Mail Trends Analyses by comprehensively examining the evolution of mail and analyzing postal volumes along key variables that influence mail demand. This paper builds on the considerable research that followed the original mail trends analysis and was documented in the Background Papers published at www.postinsight.pb.com for the project: “Electronic Substitution for Mail: Models and Results, Myth and Reality.” The paper also takes advantage of recent work in the study of the “Future of Mail”, also on postinsight.pb.com.

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