Tag: Royal Mail

European parcels operation sparkles despite postal misery for Royal Mail

Posted by | Nov 1, 2007 | |

General Logistics Systems, the European parcels operation, is turning out to be the jewel in the crown for Royal Mail, which has seen profits slashed in its domestic letters business over the past year.

GLS increased its operating profit by 15 per cent to GBP 115m on sales of just over GBP 1bn for the financial year 2006-7. And there was also good news from Parcelforce Worldwide which made an operating profit of GBP 10m – double the figure for last year and the second year running of profit after more than 15 consecutive years of losses.

Royal Mail said Parcelforce Worldwide grew its revenue by 7.3 per cent in a market that became even tougher, and delivered a record operating profit of GBP 10m. GLS grew its revenues by 4.9 per cent in a very competitive market and its operating profit increased to GBP 115m. “The results of both GLS and Parcelforce Worldwide demonstrate the group’s potential in areas where it is allowed to compete freely without regulatory constraint.”

However, profits were slashed from GBP 344m to GBP 194m in the letters business which has also gone through a damaging strike.

“Inland addressed mail volumes fell by 2.3 per cent – the first decline after many years of growth,” said Royal Mail. “The growth in email undoubtedly played a key factor in the fall and the realistic prospect facing the Company is for further volume decline. The peak in mail volumes looks likely to be behind us.”

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Royal Mail does not expect profit from letters this year

Posted by | Nov 1, 2007 | |

Royal Mail group has said its letters business will not make a profit in the current financial year, after revealing its 2006/7 profits fell 44pct to GBP 194m from the service.

Overall, the group’s operating profits, including its international parcel operations and the Post Office network, fell by 55pct to GBP 158m in the year ending March 25 2007.

Overall revenues rose 1.4pct to GBP 9.18bn, and letters revenues were unchanged at GBP 6.86bn, despite a 2.3pct fall in inland addressed mail volumes.

Chief executive Adam Crozier and chairman Allan Leighton claimed, in a statement issued with the financial results, that competition in the postal market had developed more quickly than the regulator Postcomm had thought when it fixed the price control for the company.

They claim competitors picked up one in eight letters posted in 2006/7 and will pick up one in five posted in Royal Mail’s current financial year. This is a level Postcomm forecast would not be reached until 2010.

Another point raised was that the average 13p access fee paid by competitors to use its delivery network does not cover its costs.

Looking at the first five months of the current financial year the statement said revenues are down GBP 78m over the same period last year.

The financial results drew comment from the Communication Workers Union, which after a series of strikes has recently agreed a pay and conditions deal with management that has been recommended to CWU members.

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Union ire at Royal Mail boss pay

Posted by | Nov 1, 2007 | |

Figures in the Royal Mail’s latest annual accounts, released on Tuesday, show that Adam Crozier saw his pay rise by 26 pct in the year to 31 March.

Mr Crozier pocketed GBP 999,000 for the 12 months, up from GBP 790,000 in 2005-06.

The Communication Workers Union called for a review, but the Royal Mail said Mr Crozier deserved the increase.

‘Review needed’

In addition to the Royal Mail seeing profits fall by a third for the 2006-07 financial year, it was recently hit by strike action over staff pay and job security.

The reason Adam is paid what he is paid is that he runs a big company, he does a bloody great job and I’m glad we’ve got him

Royal Mail chairman Allan Leighton

The series of strikes ended after the Communication Workers Union (CWU) accepted a pay rise for its members of 5.4 pct from 1 October, and an extra 1.5 pct from next April.

The Royal Mail had initially offered 2.5 pct.

“Postal workers have had to take eight days of strike action this year to get any pay rise at all, while the chief executive receives GBP 1m,” said CWU Deputy General Secretary Dave Ward.

“It’s time to review pay at the top of the business.”

‘Bottom end’

Royal Mail chairman Allan Leighton defended Mr Crozier’s pay.

“The reason Adam is paid what he is paid is that he runs a big company, he does a bloody great job and I’m glad we’ve got him,” said Mr Leighton.

“Getting good people to run this company is very difficult.

“If you compare his package to FTSE 100 chief executives then it’s at the bottom end, not the top end.”

Mr Crozier is additionally in line for a bonus of up to GBP 1.1m, to be paid out next year if the Royal Mail meets certain performance targets.

He took up the top job at the Royal Mail in 2003.

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Royal Mail practices what it preaches and encourages media integration

Posted by | Nov 1, 2007 | |

Royal Mail has launched an integrated business to business campaign to demonstrate the power of combining direct mail and digital media.

The integrated campaign called “Meet Mr Complete” features direct mail and a microsite both created by Proximity London. It centres on the idea of integration being a more complete way to communicate with customers. Recent research by Royal Mail revealed that integrating digital advertising with direct mail campaigns can increase customer spend by almost 25 per cent.

Meet Mr Complete targets more than 5,000 business people to demonstrate that using digital and direct mail together achieves greater impact with consumers.

Activity begins with a personalised direct mail pack designed to look like a computer desktop. Inside each pack are instructions on how recipients can fold the mailer to create their own origami Mr Complete man. To encourage further engagement with the campaign a unique personalised web address is printed in each mailing which will take recipients through to an individualised Meet Mr Complete microsite.

Once online customers are guided through their own personal site by Mr Complete; an interactive 3D animated character, who demonstrates the benefits of integrating direct mail and digital media. Mr Complete finishes the journey by offering a follow up phone call from a Royal Mail media expert.

The campaign concludes with a final direct mail pack with a hand-crafted Mr Complete origami man personalised with the recipient’s name and reminding them of the positive brand benefits and increased campaign effectiveness that integrating direct mail with their digital offering can bring.

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Royal Mail posts drop in profits

Posted by | Oct 31, 2007 | |

Royal Mail said on last Wednesday 31st October revenue in its letter business was down 78 million pounds (USD 162 million) in the first five months of the current year and annual operating profit dropped by one third.

State-owned Royal Mail, which lost its 350-year monopoly on postal services last year and recently faced strikes by workers, said it expected to be trading around breakeven this year and next due to declining mail volumes and investment.

The group reported operating profit for the full year 2006-2007 year of 233 million pounds, in line with expectations, following a sharp rise in pension fund costs to 722 million pounds from 193 million, falling mail volumes and increased competition.

Royal Mail said it faced making annual payments of 800 million pounds over the next 17 years to cover both its pension deficit of around 5 billion pounds and ongoing contributions.

Royal Mail’s Chief Executive Adam Crozier has said the company desperately needs to modernise, and was investing around 4 billion pounds to do so, to compete and prevent the business from failing.

The firm has plans to reduce its workforce by around 40,000, or 27 percent, by automating mail sorting processes and to fight private competition from Business Post Dutch mail company TNT NV and others.

The growth of email, text messages and the availability of vehicle tax discs and television licences online have also dented profits.

The Communications Workers Union (CWU) said earlier this month over 130,000 staff walked out in a dispute over pay, pensions and shift changes, causing delays and disruption, particularly to firms dependent on mail order business.

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