Tag: Royal Mail

Royal Mail stops Sunday collections

Royal Mail is to stop Sunday collections from post boxes and business from tomorrow.

The company, which introduced the service in 1990, had collected from 18,000 post boxes across the UK each Sunday.

But it said there was limited customer demand and that Sunday collections accounted for less than 1 pct of all mail posted each week.

Royal Mail said it also cost four times as much to handle Sunday mail compared to items collected on other days.

Information on the affected post boxes has been changed and those in areas of high usage will be monitored and emptied if there is a risk of overflowing.

Postal watchdog Postwatch carried out a survey into the demand for Sunday collections earlier this year and found that 68 pct of people said they used the service ‘very seldom’ or ‘never’.

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Homeserve deals Royal Mail another blow

Homeserve, the emergency policy and repair business, has handed TNT Post its mailing contract, signaling another blow to Royal Mail.

The deal, which will see Homeserve move its business from Royal Mail to TNT, is due to competitive prices and TNT’s clearer view of its business delivery service.

The move will cause another blow to Royal Mail – already in the midst of internal turmoil – as Homeserve is just one of the many businesses that has moved its business out of the postal operator in the past year. Royal Mail lost out to TNT for Emap’s GBP 1.6m subscriptions contract in August and BT’s delivery of The Phone Book contract in April.

The repeated loss of business and necessity to keep up with competition is one of the main reasons why Royal Mail wants to modernise its business, which has resulted in weeks of postal strikes recently.

TNT also handles contracts from customers including Centrica, Lloyds TSB, HBOS and Barclays.

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Royal Mail opts for SAP to cut sourcing costs

Royal Mail is aiming to save GBP 300m on procurement costs by 2009 with the help of a hosted e-sourcing application from SAP.

The SAP application went live in June after a relatively short two-phase implementation of just over three months and is being used by more than 100 Royal Mail staff.

The SAP-hosted software will help the procurement team manage £2.3bn of annual expenditure by Royal Mail. It replaces disparate systems and gives staff greater visibility across the contracting process.

Daniel Cameron, Royal Mail procurement director of performance and transformation, told silicon.com: “What’s become very evident is the technology gives us more bandwidth and shortens the procurement process.”

The application being used is from SAP’s 2006 acquisition of Frictionless Commerce.

Cameron said going for the hosted option represented a change in approach by Royal Mail.

Royal Mail is working with SAP on extra functionality for the future, including features such as vendor management.

His advice to other companies is to take a phased, rather than a big-bang, approach and do plenty of road testing to ensure it is fit-for-purpose from day one.

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Royal Mail: who wins?

It’s not unusual for both employer and union in protracted industrial disputes to claim they came out of it best. But in the case of the Royal Mail deal, who has really won?

Initially, Royal Mail began by stating that postal workers were 25 pct overpaid and 40 pct under-worked, compared to its competitors, and that it was prepared to withstand up to six months of strikes to achieve the necessary modernisation in work practices and pension entitlement.

Of the final deal, Adam Crozier, Royal Mail chief executive, said it gave the company “a fighting chance” to compete successfully. Not exactly a ringing endorsement given that the stakes, according to Royal Mail, were “life” or “death”.

And to this extent, the view of the Communication Workers’ Union (CWU) would seem to be affirmed. It concluded that the agreement “settles all areas of the dispute … with significant gains on pay and related issues and the union’s role in negotiating change in the workplace has been strengthened”.

Indeed, the CWU has proclaimed that the deal is worth 6.9 pct over 18 months. Given that Royal Mail’s first offer was a pay freeze, then a 2.5 pct annual increase, and that the government’s pay norm is 2.5 pct, this deal looks very good. But when one scratches beneath the surface, the gloss soon starts to come off.

The 6.9 pct increase includes an earlier 1.5 pct increase that will only be awarded if set efficiency savings are made. The GBP 175 unconsolidated lump sum is a pay award of just 2 pct which is funded out of efficiency savings postal workers have already delivered. And the further GBP 400 payment in 2008 is again conditional on efficiency savings being made. This means a significant part of the pay deal is self-financing: postal workers will have to work harder to get the extra cash.

Royal Mail has been stopped from implementing some of its unilateral changes to shift patterns, like the changed starting times that give rise to many of the recent unofficial local walkouts during the national strike. And early allowances – important for supplementing basic wages – have been maintained.

But the CWU has conceded much ground on work flexibility. From January next year, all offices will have to implement changes to working patterns to allow the number on duty to match the up and downs in mail volumes across the day, week and year. Moreover, the union has also agreed to local trials on flexibility that will be rolled out nationally thereafter as well as taking part in joint working parties to look at other avenues of achieving flexibility.

Given past experience, some offices where the union is stronger will be able to ameliorate the impact of the drive to flexibility but others will not. Collectively, this means working conditions will become divergent throughout offices, undermining the cohesion of the national union.

The decoupling of pensions from a pay deal has been a significant concession from Royal Mail but this has been a double-edged sword. In return for pension reform being dealt with separately through a working party, the CWU has had to agree to the principles of ending the final salary pension scheme for new entrants and the raising of the age of retirees who are eligible for the full pension.

The debate in the CWU will centre not on whether Royal Mail has been thrown back. It has. Rather, it will focus on whether the CWU has still conceded too much and whether more or harder hitting action could have won a better deal. The union is between a rock and a hard place because it accepts that change is needed as a result of deregulation and competition while at the same time not making any headway with the government in changing the regime of competition.

The fact that the CWU postal executive debated the deal for three days, further clarification with Royal Mail was then needed and the executive’s vote was only 9:5 for accepting, means that the debate will be a highly charged one.

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GLS Netherlands started Express service

The GLS Netherlands express service guarantees the deliveries of parcel in a national level by 17:00 of next day. The customers can also book the delivery service by 9:00 and 12:00. GLS Netherlands also will extend the delivery on Saturday.

GLS also guarantee the money back in case of delays or deliveries in a different time as booked. “The company insures each parcel for a EUR 1000 value” said Aart Bon, Managing Director GLS Netherlands.

GLS Netherlands also offers a free software “Label – Lite 0.3”, which allows the customer to label the parcels and scheduled the express deliveries.

“GLS wants to offer more service to small and medium enterprises, which prefers One-Stop-Shopping, said Mr. Bon. “The additional express services means an important expansion of our portfolio”.

The national express services launched in October 2007 expand the range of service of GLS in The Netherlands; in addition to parcel delivery services, freight and warehousing services.

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