Tag: Royal Mail

Consultation Starts on Changes to Post Office Network – Hampshire and the Isle of Wight

Posted by | Oct 16, 2007 | |

Post Office Ltd today opened a six week local public consultation on its Area Plan for Hampshire and the Isle of Wight. In line with the criteria and factors set by the Government in its Response document, DTI The Post Office Network, Government response to public consultation May 2007 the Area Plan proposes future provision of Post Office services through a network of 300 branches across the area, resulting in the closure of 62 existing branches.

Under the proposals, more than 99 pct of the area’s population will either see no change to their nearest branch, or will remain within one mile (by road distance) of an alternative branch.

Within the 300 branches proposed to serve Hampshire and the Isle of Wight, Post Office Ltd is proposing to establish nine outreach services, which would use innovative ways to continue to provide Post Office services- particularly in smaller communities – where the existing branch is proposed for closure.

Possible types of outreach service in Hampshire and The Isle of Wight could include a mobile service visiting small communities at set times, a hosted service operated within third party premises for restricted hours each week, or a partner service within the premises of a local partner (such as a pub landlord).

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UK Post Office launches home broadband service

Posted by | Oct 16, 2007 | |

Post Office UK has added broadband internet access to its growing range of home telecommunications services.

The company’s standalone broadband service offers 8-Mbps of bandwidth for GBP 9.95 per month, including DSL modem rental. An enhanced version of the service costing GBP 15.95 per month comes with a wireless router, security suite, and parental controls.

Post Office is also offering a Premium broadband and telephony bundle, with includes basic DSL and fixed-line telephone service, with free evening and weekend calls to other landlines, for GBP 21.95 per month. Customers can add the enhanced broadband features to this package for an additional GBP 4.

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Business deserts Post Office in the UK

Posted by | Oct 16, 2007 | |

Small businesses are ready to desert Royal Mail and switch to private sector delivery rivals after counting the cost of the damaging postal dispute, a survey shows.

More than half the small companies surveyed for the British Chambers of Commerce (BCC), say they are more likely to use alternative services to reduce the risk of further disruption to their business.

Rival mail services, the internet or a personal limited service for key customers are among the options they are exploring.

Royal Mail is braced for a backlash from dissatisfied customers, but is banking on higher rates charged by rivals to prove a deterrent for business customers to switch. The weekend BCC poll, based on replies from 183 members, showed 62pc of them have already started using alternative services to send and settle invoices, while 88pc have seen their businesses suffer from cash-flow problems and lost orders and other costs involved in meeting the cost of the strike.

Natalie Evans, head of policy at BCC, said the survey results hammered home the damage to Royal Mail and the loss of confidence among customers. “It will not be easy for Royal Mail to regain their confidence,” she said.

Royal Mail has seen business shrink even before the strike with the loss of 40pc of its bulk-mail business. Rivals TNT, Business Post and Deutsche Post have been working flat out during the strike to ensure they keep the new business.

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Royal Mail begins ad agency review

Posted by | Oct 15, 2007 | |

The Royal Mail has launched a multimillion pound statutory review of its brand strategy, advertising and direct marketing agency roster.

Current incumbents Abbott Mead Vickers.BBDO (above-the-line), Wolff Olins (branding) and Proximity (DM) will all be invited to repitch for the four-year contracts.

The review is being led by Tom Hings, director of brand marketing at Royal Mail, and comes amid the company’s very public disputes with the Communications Workers Union over plans to modernise operations.

National postal strikes were officially stopped last week but talks continue over pay, pensions, job cuts and working practices.

Last week, the Direct Marketing Association announced plans to significantly reduce the wastage from direct mail in response to a report by the Environment Council into stemming the tide of ‘junk mail’.

The company is facing stiff competition from other postal carriers and the growing reach of digital, resulting in its first financial loss in six years in August.

Royal Mail awarded its GBP 18 million media planning and buying business to OMD in April, after a two-way shoot-out with 10 year incumbent Carat.

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Neopost wins two Royal Mail Group Awards

Posted by | Oct 15, 2007 | |

Neopost Limited wins Best Vendor Overall Award and the Winning Together Award by the Royal Mail Group at the Group’s annual vendor awards

Neopost is delighted to announce that it has been honoured with two awards by the Royal Mail Group at Royal Mails annual vendor awards; The Best Vendor Overall Award and The Winning Together Award. The awards are presented to companies which have delivered a particularly high level of service to Royal Mail Group (RMG) or to companies which have helped RMG deliver on its key business objectives.

Beating a number of other companies to the awards – RMG has an extensive vendor base to support its operations, spending more than GBP 2 billion a year on goods and services – Neopost was presented with each award at RMG’s annual vendor event, an event which brings together their top suppliers to hear about the company’s future plans and business opportunities.

Neopost Limited has been working particularly closely with Parcelforce Worldwide for the last 4 years. It is integral to the successful operation of online ordering, supplying a booking system which enables customers to book shipments over the internet. The system is used by thousands of customers and accounts for over 60% of Parcelforce volume. Neopost also provides an IT infrastructure to manage the flow of data between customers, Parcelforce Worldwide partners and Parcelforce Worldwide. Recently it developed a new service to manage tracking information for Parcelforce Worldwide.

Best Vendor Overall is an award given to the vendor that has continually provided excellent delivery to Royal Mail Group.

This award recognises a company that has developed a highly effective partnership with Royal Mail Group and has strong relationships with the different elements of its business, in particular Parcelforce Worldwide and Royal Mail. The award winner is an innovator and partner to Royal Mail Group, and is always looking to develop new systems which will help make the business more efficient.

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