Tag: Royal Mail

Postwatch: Meeting of the Counters Advisory Group

The Postwatch Counters Advisory Group convened today (Tuesday 11th September) for the fourth time this year. The group comprises a wide range of stakeholders with an interest in the future of the post office network and the needs of its customers.

The group’s aim is to promote the views, concerns and interests of all consumers and in particular people with disabilities, the elderly, those on low incomes and people who reside in rural areas.

The session enabled Postwatch and Post Office Ltd to update stakeholders on the plans for public consultation and how customers will be informed of proposals. Members recognized the continuing challenges facing the network and will continue their work on post office issues in the coming year.

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Royal Mail staff stage walk-out

Up to 75 Royal Mail employees stopped work at the delivery office in Scotia Road, Burslem, Stoke-on-Trent, on Monday.

A Royal Mail spokeswoman said the 12 staff had been suspended on full pay over allegations of bullying and harassment.

Deliveries in the area were severely disrupted.

In a statement Royal Mail said it was “disappointed that 75 employees have walked out and commenced unofficial industrial action following the suspensions”.

It said 13 employees continued to work normally.

It said the staff had been suspended while the allegations were “thoroughly investigated”, adding that it had a “zero tolerance attitude to harassment of any kind”.

Jason Holdcroft had been back at work for just two days

Three of the suspended workers protested their innocence, saying they had not been told what the exact allegations were.

Steve Goodison said: “It’s a sad day. Twenty-three years I’ve worked for Royal Mail and I’ve never been disciplined in my life.”

Paul Dawson said he was “in shock” at the “unfounded allegations”.

And Jason Holdcroft, who returned to work this week after several weeks of paternity leave, said: “I’ve done two days and then I’m suspended for bullying and harassment but I don’t actually know who it is I’ve bullied and harassed.”

At a meeting at a nearby pub, the suspended workers urged their colleagues to return to work on Wednesday.

Staff at the same office went on strike in March over a colleague’s sacking.

Nationally, the Communication Workers’ Union has said it has plans for industrial action after failing to reach an agreement with Royal Mail over pay.

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Web post can save the planet and cut costs

First there was VOIP – the revolutionary new way to make cheap phone calls over the internet. Now there’s POIP – or post-over-internet-protocol – which promises to slash the cost of sending business letters.

A new company called Viapost has opened its doors and is advertising its services directly to small firms.

Founded by serial entrepreneur Ben Way, 27, Viapost will charge only 24p to deliver a one sheet letter the next day to anywhere in the UK – and it will pay for the stationery and ink.

advertisementViapost’s chief executive Simon Campbell, 28, said: “We are doing for the postal market what Skype has done for the telephone market. It’s so simple in many ways: it’s cheaper, it’s faster and it’s greener.”

Like Skype, firms register on the site, download the free software and add credit to an account, which is then accessed on a pay as you go basis.

Viapost has developed the software and has partnered with printing centres around the country so that letters can be printed close to where they are to be delivered. The firm still uses the Royal Mail’s postmen to deliver the letters to people’s homes.

Mr Campbell said the firm would have 10 printing centres in major cities like London, Manchester, Leeds and Glasgow to start with. The target is 30 for full national coverage.

At the same time, Viapost is planning international expansion. “We are talking about sending a letter to Hong Kong that will arrive tomorrow and only cost you the price of a local stamp,” said Mr Campbell. “We want to go into the deregulated German market and the States. Within three years we are looking at handling over three billion items a year.”

Mr Campbell said large companies like banks and utilities were particularly interested by the environmental savings that could be made.

Carbon Planet, an Australian firm that conducts carbon audits, has just inspected the firm. “They found our processes will reduce 75pc of the carbon footprint of sending a letter,” said Mr Campbell, who is a serial entrepreneur having set up four businesses in the last six years.

Mr Way said he came up with the idea two years ago when he first read about the proposed deregulation of postal services.

“The more I looked into it the more excited I got,” he said. “I have to say that Viapost, if it’s a success, is the biggest project I have worked on in my life. It’s a GBP 5bn industry.”

Mr Way made his name developing a search technology called Waysearch, which later became a business-to-business product called Pulsar.

The business went bust during the dot.com crash, but he has bounced back and is now involved in eight ventures via his intellectual property development firm Rainmakers and in his role as chief innovations officer of Bright Station Venture’s GBP 100m venture capital fund.

Viapost has assembled an impressive board, all of whom have invested in the company. The non-executives include Chris Moss, founder of directory assistance service 118118, advertising guru MT Rainey, former Microsoft UK board director Natalie Ayres and David Bland, the former south east chairman of consumer champion Postwatch.

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Royal Mail Talks End – No Agreement

As private talks between the CWU and Royal Mail officials come to an end, somewhat unexpectedly, no deal has been reached.

Royal Mail saw significant losses this year after many of its large customers moved their sorting requirements to rival mail handlers, and the losses look set to continue as Royal Mail is left effectively holding the baby – the Universal Service Agreement, Britain’s backbone final mile postal deliveries.

More disturbing perhaps is that whilst Royal Mail struggles to stand its ground after mail liberalization was effectively bulldozed through, there seems to be a hardcore of postal workers that are convinced that working to their times (a more acceptable way of saying ‘work to rule’) will see some divine presence appear from the blackness (presumably in the shape of Gordon Brown) and save them all.

The CWU have lost the battle so far and no amount of strikes or working to rule are likely save jobs or see any big pay rises in a business that is seeing large chunks of its most profitable work eaten up by rivals. It either works smarter and more efficiently or it fails. The likelihood of Royal Mail being broken up to maintain the Universal Service and allow Royal Mail to compete for business mail seems greater than ever.

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