Tag: Royal Mail

Postcomm reviews Royal Mail proposals to change its Special Delivery Next Day service

Posted by | Sep 21, 2006 | |

Postcomm, the independent postal services regulator, is seeking views on Royal Mail’s proposal to limit what can be sent through its Special Delivery Next Day service and be covered by its compensation arrangements.

Royal Mail would like to:
a) exclude valuable items, such as cash and jewellery from the service;
b) reduce the additional levels of compensation that customers can buy, from a maximum GBP2,500 to the standard GBP500; and
c)introduce a separate Special Delivery High Value service which would allow customers to post items of value and to claim compensation for lost or damaged high value items.

It argues that it needs to make these changes in order to help ensure its staff are safer when delivering high value items.

At the moment, customers using the Special Delivery Next Day service are able to claim compensation if items of value are lost or damaged. If the changes that Royal Mail wishes to introduce are approved by Postcomm, customers using the standard Special Delivery service will not be able to seek compensation for lost or damaged items which contain items of value.

The Special Delivery High Value service that Royal Mail wishes to introduce would be more expensive than the standard Special Delivery service, but would allow the conveyance of high value items that Royal Mail is proposing to exclude from the standard Special Delivery compensation arrangements.

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Royal Mail sets up online system to support new post pricing structure

Posted by | Sep 19, 2006 | |

Royal Mail has implemented an online pricing application to handle the changes it made to its letter and package pricing last month. The changes in the pricing structure, the first in 100 years, link the cost of postage to the size and weight of an item, rather than its weight alone.Technology supplier Selectica redeveloped the Royal Mail’s legacy online pricing calculator and used Java code to support the new Pricing in Proportion structure. The system, which is used by organisations that have large, complex mailing requirements, uses Selectica’s Java-based pricing and configuration engine, the Pricing Configurator, which integrates into Royal Mail’s existing Java-based portal, which uses software from ATG.The Pricing Configurator will also link into new online applications, such as Stampnow, which allows users to buy and print their own postage stamps once they have calculated the correct price.Royal Mail has worked with Selectica since 2001 and was using a vanilla version of its pricing software, which was not integrated into the postal service’s e-commerce platform.

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Off with her head! Royal row as queen stamped out

Posted by | Sep 19, 2006 | |

Britain’s Royal Mail introduced one of the most radical changes ever to the postal system Tuesday, letting customers buy stamps online — but the move sparked a royal row centred on the queen’s head.
People unwilling to wait in lengthy post office queues or those who have run out of stamps when the shops are closed will be able to print out unique bar codes directly onto envelopes or sticky labels at the click of a mouse.
Royal Mail said the move was one of the most important to the postal system since the introduction of the Penny Black — the world’s first adhesive stamp — in 1840.

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UK Royal Mail unveils new online Postage Service

Posted by | Sep 19, 2006 | |

Royal Mail today launched a new service that allows the general public to buy and print their postage online for the first time.

The online postage service gives customers more choice and flexibility in the way they access Royal Mail’s services 24 hours a day, seven days a week.

Customers pay for their postage on the internet by selecting the appropriate amount for their letter or parcel, and paying by debit or credit card or via a pre-pay account. A unique barcode is then printed directly onto envelopes, labels or paper before posting in the normal way.

There is no subscription fee to the service – available from www.royalmail.com – and tariffs are the same as normal postage. Customers can choose from a full range of posting options, from First Class to international services. Customers can also print out a variety of forms online, including a Certificate of Posting and Customs forms for international postings.

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UK Royal Mail lets customers print stamps at home – report

Posted by | Sep 19, 2006 | |

Customers of the Royal Mail postal service will be able to pay for their postage online and print out unique bar codes directly onto envelopes from today, The Times reported.

The newspaper reported that the Royal Mail says the move is one of the most significant changes to the postal system since the Penny Black, the world’s first adhesive stamp, was introduced in 1840. The historic stamp was introduced to shift the cost of postage to the sender, instead of the recipient.

Customers will have to set up an online account and can then pay for postage using either a credit card or a prepaid account, selecting the appropriate amount for their letter or parcel.

The new service comes shortly after the Royal Mail introduced a new system for sending items, based on the size as well as the weight of the package.

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