Postcomm confirms penalty on UK Royal Mail for failing to protect mail
Postcomm, the independent regulator for postal services, today confirmed a financial penalty on Royal Mail for breaching its licence by failing to properly protect the mail in its care. The penalty – GBP9.62 million – has been reduced slightly from the GBP11.38 million originally proposed, following representations from Royal Mail and others. The penalty follows a review of Royal Mail’s “mail integrity procedures”, during which Postcomm found that some important features of Royal Mail’s procedures were not being applied across the business. The most significant weakness was the poor management of the recruitment and training of non-contract (agency) staff.
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